I deleted/rejoined my Microsoft 365 Developer Program profile and I received the welcome email confirming that a new instant sandbox was created.

Guthierres Cavalcante 0 Pontos de reputação
2026-05-13T23:14:34.29+00:00

Hello Microsoft 365 Developer Program support team,

I deleted/rejoined my Microsoft 365 Developer Program profile and I received the welcome email confirming that a new instant sandbox was created.

However, when I access the Microsoft 365 Developer Program dashboard, it still shows only my old deleted subscription:

Old tenant: [Moderator note: personal info removed].onmicrosoft.com

Old admin: [Moderator note: personal info removed].onmicrosoft.com

Old subscription: Renewable E5

Expired on: February 21, 2025

Deleted on: April 22, 2025

The dashboard does not show the new sandbox and there is no option to set up or access the new subscription.

Please unlink/remove the old deleted subscription from my Developer Program dashboard and make the new instant sandbox visible/accesssible.

My Microsoft account used to join the program: [Moderator note: personal info removed]@hotmail.com

Date of welcome email: May 13, 2026

Microsoft 365 e Office | Assinatura, conta, cobrança | Para empresas | MacOS
0 comentários Sem comentários

1 resposta

Classificar por: Mais útil
  1. Anônima
    2026-05-14T01:17:36.9233333+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    Please note that this is the pt-br forum. We kindly recommend posting your question in Portuguese so that more community members can assist you. Alternatively, you may consider posting in the en-us forum if you prefer to use English. We sincerely appreciate your understanding. 

    Hi Guthierres Cavalcante

    Thank you for contacting Microsoft Q&A and providing the details of your issue. 

    Based on the information you shared, it appears that the dashboard may still be synchronizing the new Microsoft 365 Developer Program sandbox information after the old subscription was deleted and the program profile was recreated. 

    Please note that this is a user‑to‑user support forum, we do not have access to Microsoft 365 Developer Program backend systems or the ability to directly check the provisioning status of your sandbox subscription. 

    In this case, you may try using the “Report errors” option located at the bottom left of the Microsoft 365 Developer Program dashboard to reach the Microsoft 365 Developer Program support team for further review. 

    Imagem do usuário

    Thank you for your understanding. 


    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Esta resposta foi útil?

    0 comentários Sem comentários

Sua resposta

As respostas podem ser marcadas como ‘Aceitas’ pelo autor da pergunta e ‘Recomendadas’ pelos moderadores, o que ajuda os usuários a saber a resposta que resolveu o problema do autor.