PROBLEMA COM BACKUP E ARMAZENAMENTO

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PROBLEMA COM BACKUP E ARMAZENAMENTO

Lívia Náthalie 0

Tenho um armazenamento de 1TB no OneDrive e usei apenas 32GB, porém não estou conseguindo realizar backup de fotos, fica aparecendo a mensagem de que utilizei todo o armazenamento, sendo que ainda tem 96% de armazenamento disponível.

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Answer 1

Hello Lívia Náthalie,

Thanks for reaching out to Microsoft Q&A forum Support.

If I get you correctly your OneDrive is showing a “full storage” error despite having 96% storage available. I sincerely apologize for the inconvenience.

Here are the most effective steps you can try:

Check Outlook Storage

Even if OneDrive has space, a full Outlook mailbox can trigger the error.

Visit: https://outlook.live.com/mail/options/general/storage
Delete unnecessary emails or large attachments.

Empty OneDrive Recycle Bin

Go to: https://onedrive.live.com
Click Recycle Bin → Select All → Delete permanently.

Remove Shared Folders: Shared folders added to your OneDrive may push you over quota.

On OneDrive Web, right-click the shared folder → Remove from my OneDrive.

Clear OneDrive Cache

Right-click OneDrive icon → Settings > Account → Unlink this PC.
Sign back in and re-sync.

Reinstall OneDrive: If the issue persists, reinstalling can reset sync and storage checks.

Download from: https://www.microsoft.com/en-us/microsoft-365/onedrive/download

Best wishes,

Maryam | Microsoft Q&A Support Moderator