Perdi todos os meus arquivos

Hello Livia,

Thank you for reaching out to Microsoft Support forum.

I understand that because of extended account inactivity/OneDrive subscription, your essential personal and professional documents may have been lost, and you're now seeking to recover them. I can relate the inconveniences this may have caused, not to worry, I will do my best to assist.
**
Here are a few common reasons why OneDrive files may disappear:**

1. Account Inactivity: If you haven’t signed in for a long time (typically over 2 years), Microsoft may consider the account inactive and begin the process of data deletion. This is outlined in the link >>https://www.microsoft.com/en-us/servicesagreement/
2. Storage Plan Expiry: If your OneDrive subscription expired and your storage was over the free limit, the system may have restricted access or eventually deleted excess data after a grace period.
3. Accidental Deletion or Sync Issues: Files might have been deleted unintentionally or removed due to sync errors across devices.

Here are steps you can take to try to recover your files:1. Check the OneDrive Recycle Bin

Go to https://onedrive.live.com/

Sign in and look for the Recycle Bin on the left panel.

Files deleted within the last 30 days may still be recoverable.

If files are there, you can restore them.

2. Check Account Activity

Visit https://account.microsoft.com/ and confirm you're signed into the correct account.

Look at your recent activity to see if there were any logins or deletions.

3. Kindly checkup this link to see steps to find lost or missing files on your OneDrive :
   https://support.microsoft.com/office/find-lost-or-missing-files-in-onedrive-0d929e0d-8682-4295-982b-4bd75a3daa01#id0ebdf=signinmsa
4. Try Accessing from Another Device

If you previously synced OneDrive to a computer or phone, check those devices to see if any files remain locally.

I hope these helps!

Please do not hesitate to contact again if you need further assistance.

Best Regards,
Obyziotta / Microsoft Q&A Support Moderator

Obrigada pelo retorno.

Possivelmente, o motivo foi devido a inatividade. Fiquei um tempo longo sem entrar na minha conta por motivos pessoais. Gostaria de restaurar meus dados de toda uma vida conquitada. Poderia me ajudar?