Não consigo acessar meu email ******@hotmail.com. acessava via outlook no celular

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Não consigo acessar meu email ******@hotmail.com. acessava via outlook no celular

Roberto Peres Ribeiro 20

Recebi um email de possível aceso ilegal, recomendando alterar a senha. Ao tentar acessar a conta no outllok via aplicativo, não foi possível pois não me recordo mais da senha, o email alternativo para recuperação era empresarial e foi desativado. Já tentei de várias formas, já fiz duas vezes pelo formulário porém informo que os dados informados não são suficientes. Já tentei no site, cheguei a altera a senha, porém mesmo assim não consegui acessar.

Roberto Peres Ribeiro

email alternativo 2- robertorpr1973@gmail

telefone para recuperação: 55 45 988043346

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Answer 1

Hi! I'm sorry you're having trouble accessing your email. To regain access to a Microsoft account without being able to verify with your registered contact methods, you'll need to fill out the account recovery form, as is the only way you can recover a lost account, you can submit this form twice a day until you regain access to your account:

Visit the next link to get help on how to fill the Microsoft account recovery form successfully:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Provide as much information as possible, such as:

Any previous passwords you can remember.
Answers to security questions (if applicable).
Information about when the account was created (including help with approximate dates).
Folder or contact names from your Outlook or Hotmail account.

Submit the form and wait for Microsoft's response, which usually comes within 24 hours.

Using a device and internet connection that you have previously used to access your account can increase your chances of recovering your account.