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Outlook | Outlook para dispositivos móveis | Outlook para Android | Para uso doméstico
Usando o Outlook para Android para gerenciar e-mails pessoais e a agenda
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Hey there! Nice to meet you!
Since you mentioned that this is not a password error, may I know the exact error messages/codes upon attempting to sign in to your email account?
Just to clarify, have you forgotten your account's password by any chance?
Do you see any unfamiliar email address/phone number upon signing in to your account?
In the meantime, please try to follow the Sign-in helper tool in case this would work through this link:
Best regards,
Darhyl