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I have been getting this issue lately, where when the Bing AI chatbot from the mobile app or mobile Edge's Copilot AI starts generating a response, it first says "Attempting to reconnect" and then before generating it's response it says "Sorry, but it looks like your connection has been lost.
Would you like to try re-connecting?" even though just days ago, it was using my internet and it was prerfectly fine, but it won't generate the response, sometimes, it happens halfway the answer's generation proccess. When I use the mobile Edge's Copilot AI, the issue is nearly similar, when the Copilot is generating a response, it first says "Attempting to reconnect", but then some other messages follow suit, like "Looks like your connection is momentarily disabled" and "Please wait, I am solving the issue", then it kinda goes on a loop with these three messages in that order I mentioned, with the "Attempting to reconnect" being the first. While the proccess is happening, the AI's response is either stuck, or it searches the web again, thus, generating another response. And when the mobile Edge's Copilot AI finally manages to generate the response, once again, it stops generating the answer at a certain point and says: "Sorry, but it looks like your connection has been lost.Would you like to try re-connecting?" again. However, if I close the mobile Edge app and then, I re-open it, and go to the Copilot's chat history and access the previous chats where I had the issue, the Copilot's answers are either complete or incomplete and there are multiple answers for the same question. I tried everything at this point, installed and uinstalled the Bing AI chatbot and the mobile Edge, cleared all the cache from the apps, (that includes my browsing histories), logged out and back into my main Microsoft account, logged into another Microsoft account and I do not use any extensions in my mobile Edge browser nor on the mobile Bing AI chatbot, I'm also not using a VPN while accessing either one of the apps, I also have their latest Play Store versions. Also, using alternate network connections, kinda works? I used my mobile data and the AI generates answers but, it still says "Attempting to reconnect" and it takes a while to generate the reply. Plus I don't like using my mobile data too much and while I could use another device that works, like my Desktop computer, I still would like to fix this issue.
Melhorando o desempenho e a capacidade de resposta do Edge no macOS
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It can vary by provider how this is configured there is no one method as it can differ.
Additionally have you tried to uninstall and reinstall the app?
Is there a way to check if my connection does have content filtering? But regardless, it shouldn't have. I was personally there, alongside one of my relatives when we were doing the contract with our internet service provider, not only it's a brand-new provider, but also if anything regarding content filtering was talked about while doing the contract, I would have heard it, but I didn't, so it is very unlikely. Not only that, but my internet connection itself never stopped me from visting a website, it usually is either the browser itself or my antivirus, however I do not have a antivirus on my phone and as I stated previously, the only browser I am using is the mobile Edge, so there is no reason and it wouldn't make sense for it to be blocking access to it's own Copilot AI.
No problem at all. I am wondering if you have any content filtering setup on your home internet connection which might be interfering with the connection. Do you know if this is something that is provided by your internet service provider or on your router?
Nice to meet you, Elise, you can call me Pedro. First and foremost, I would like to apologize for the delay in my response, as I was still celebrating New Years with my family. Regardless, I would also like to thank you for the fast response and for your willingless to help me.
Now, to the issue. You see, the internet connection I use both for the mobile Bing AI chatbot and for the mobile Edge's Copilot AI, is the same as my desktop connection. And regarding me using my mobile data, the AI's reponses do generate and they don't cult halfway, saying: "Sorry, but it looks like your connection has been lost. Would you like to try re-connecting?" however, as I pointed out, even with my mobile data the AI still says "Attempting to reconnect" when generating a response, and it often takes a while to generate the message. And you see, I don't really like using my mobile data due to some economic issues me and my family face, due to that I only use my mobile data when there are no other options and I believe this isn't the case, as I also pointed out, just a few days ago, the mobile Bing AI chatbot app and the mobile Edge's Copilot AI were not having these issues and were working perfectly fine with my internet connection, so I have reason to believe there is something going on and that there is a fix, at least I hope so.
OBS: Should be worth mentioning that my phone is an Samsung Android, A14.
Hi, I'm Elise, a fellow user like yourself and I'd be happy to help with your issue.
Could you check if you get this issue when using the same WiFi connection as your desktop and also when using mobile data?
Kind Regards,
Elise