AirParrot3 does not start

Anonimowe
2020-11-17T23:47:51+00:00

Hello everyone,

I have troubles with running AirParrot3 software.

I cannot even start the app on my Windows 10.

I was strugling with Squirrels Support for more then month but today they decided that, my purchase will be refound and they do not know why and how AirParrot is not working on my notebook.

I can post any detail is needed to resolve this issue but I will start with Event Viewer log.

Below you can find details about device I use:

Asus ROG Strix Scar III G531

Windows 10 Pro, v. 20H2

Build 19042.630

Experience Pack 120.2212.31.0

Windows dla domu | Windows 10 | Projekcja komputera

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Komentarze: 0

Odpowiedzi: 7

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  1. Anonimowe
    2020-11-18T02:41:48+00:00

    I can take look. Drop it on Google Drive or OneDrive and reply with a link.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  2. Anonimowe
    2020-11-18T02:37:50+00:00

    Thanks William again,

    There is really not much to be done, yet I did not checked app with ProcessMonitor. I have the output but there is a lot of entries. I am not sure if I can handle it.

    Maybe someone could help? I would upload log file to cloud fileshare then.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  3. Anonimowe
    2020-11-18T01:52:00+00:00

    If you are technically inclined and understand some intermediate Windows internals, I would suggest Process Monitor as a troubleshooting tool: https://docs.microsoft.com/en-us/sysinternals/d.... Set a filter for the process executable (parrot3.exe) and examine the lifecycle in the trace logs to establish a process profile and try to ascertain where it fails.

    Unfortunately, other than that, there is not much that can be done from a Windows troubleshooting perspective.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  4. Anonimowe
    2020-11-18T01:43:08+00:00

    Thanks William for quick reply.

    I checked logs many times, it always looks same:

    "2020-11-18 01:28:56. 58148, I, LOGGER       : Log level set to Info

    2020-11-18 01:28:56. 59146, I, WRAPPER      : AirParrot for Windows (3.1.1.123)

    2020-11-18 01:28:56.248048, I, WRAPPER      : Updating network data

    2020-11-18 01:28:56.251034, I, COMPAT       :  Address: 192.168.0.26, MAC: 0x04d4c4e5e76c

    2020-11-18 01:28:56.251034, I, COMPAT       : , Adapter type:

    2020-11-18 01:28:56.251034, I, COMPAT       : Ethernet

    2020-11-18 01:28:56.251034, I, COMPAT       :  Going with this MAC: 0x04d4c4e5e76c

    2020-11-18 01:28:56.252031, I, WRAPPER      : HTTP DeviceId Changing from: 0xa88e246eae74 to 0x04d4c4e5e76c

    2020-11-18 01:28:56.252031, I, COMPAT       :  Address: 192.168.0.26, MAC: 04D4C4E5E76C

    2020-11-18 01:28:56.252031, I, COMPAT       : , Adapter type:

    2020-11-18 01:28:56.252031, I, COMPAT       : Ethernet

    2020-11-18 01:28:56.252031, I, COMPAT       :  Going with this MAC: 04D4C4E5E76C

    2020-11-18 01:28:56.252031, I, WRAPPER      : HTTP ip Address Changing from: 192.168.100.164 to 192.168.0.26

    2020-11-18 01:28:56.256021, I, SQMDNSENUM   : mDNS server is not running. Starting up now.

    2020-11-18 01:28:56.256021, I, SQMDNSENUM   : SQMDNSEnumerate: Beginning browse: 1

    2020-11-18 01:28:56.264998, E, COMPAT       : Failed to read Version from registry

    2020-11-18 01:28:56.264998, E, COMPAT       : Failed to read Version from registry"

    I also add screenshot of my registers for AirParrot3 (not sure if those are registers with app is looking for):

    There is also nothing in troubleshooting on Squirrels site that could help me. Like i said, i spend month with support and it's still not working.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  5. Anonimowe
    2020-11-18T01:04:57+00:00

    Hi and thanks for reaching out. My name is William, I’m an Independent Advisor. I'll be happy to help you out today.

    All I can tell you based on the hresult of 0xc0000409, is that the issue is due to the system detecting an overrun of a stack-based buffer in the program, with the faulting module being the sqmDNSResponder. For more details, you will need to examine the parrot logs per this support article: https://help.airsquirrels.com/support/solutions... and then refer to https://help.airsquirrels.com/support/solutions... for additional troubleshooting.

    Czy ta odpowiedź była pomocna?

    Komentarze: 0