Boot loop (ntoskrnl.exe)

Anonimowe
2021-02-08T07:58:28+00:00

Hi,

for about a week I have had a problem with starting Windows normally. It happened before but very rarely so i forgot about that. It only occurse when i turn off (restart works fine) computer for more than 20 minutes and then switch power on, my computer freezes on the post windows loading screen two times, then automatic repair launches and next screen tells my that it couldn’t repair my computer. But when i push restart, it starts normally. My drivers are up to date besides bios, because on the newer version it was even worse. I also opened whea dmp file from crashes, where i found that it was because ntoskrnl.exe (nt+0x79E616) and bugcheck code: 0x124 (0x0, 0xFFFF910551C02BD0, 0xBEA00000, 0x108). My CPU isn’t overclocked (but it was). I also noticed problem with installing previous WHQL version of graphic driver, when they were installing i got black screen and then computer automaticly tried to restart (and fell into automatic repair loop, mentioned before). Important is that safe boot works perfectly and no errors occurses. What can I do?

Thanks in advance.

Windows dla domu | Windows 10 | Tryb uśpienia i włączanie oraz wyłączania zasilania

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Odpowiedzi: 32

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  1. DaveM121 937.5K Punkty reputacji Niezależny doradca
    2021-02-08T09:42:55+00:00

    Hi Jakub

    Your minidump file does indicate it is the device driver (amdkmdag.sys) on your AMD/ATI graphics card that is causing your system crashes

    It is a case of finding a version of that driver that is stable on your system, before installing a new driver, use the widely available free utility DDU to fully remove the current driver, then restart your PC before installing a new driver . . .

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  2. Anonimowe
    2021-02-08T09:38:41+00:00

    My apologise, I cut it from directory and 7-zip couldn't pack it. Here it is:

    https://drive.google.com/file/d/1970rRxSr89gblBPIWQOtWNIMOMjnVZFS/view?usp=sharing

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  3. DaveM121 937.5K Punkty reputacji Niezależny doradca
    2021-02-08T08:58:52+00:00

    Hi Jakub

    Sorry, your zip file is empty, please try that again . . .

    Open that minidump folder

    Select any files in there and press Ctrl + C to copy those files

    On your Desktop, right click and choose New - Folder

    Go into that new folder and press Ctrl + V to paste a copy of those files

    Then upload that file to Google Drive

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  4. Anonimowe
    2021-02-08T08:49:55+00:00

    Windows didn't produced this file before, it appears after uninstalling amd high definition audio service.

    https://drive.google.com/file/d/1noXycUTIIB2-sbG3QMzpf\_YLWYuVs90h/view?usp=sharing

    Czy ta odpowiedź była pomocna?

    Komentarze: 0
  5. DaveM121 937.5K Punkty reputacji Niezależny doradca
    2021-02-08T08:32:09+00:00

    Hi Jakub

    I am Dave, an Independent Advisor, I will help you with this . . .

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes . . .

    Open Windows File Explorer

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up

    Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.), then choose to share those and get a share link

    Then post the link here to the zip file, so we can take a look for you . . .

    Czy ta odpowiedź była pomocna?

    Komentarze: 0