Urgent Issue: Unable to Select Specific Date for File Recovery in OneDrive

Essam Amhimed 20 Reputatiepunten
2026-03-07T11:56:45.2733333+00:00

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Dear Microsoft Community,

I am experiencing a major issue with file recovery in OneDrive. When I click 'recover', I can only choose from standard options like today, yesterday, or up to three weeks ago. I do not have the ability to manually select a specific date. This is crucial, as my photos were uploaded starting on the 23rd, and I need to retrieve them exactly from that date. Despite my attempts, the OneDrive support team keeps sending standard replies and does not assist further. I have already followed all standard procedures: removing passwords, disabling sync, no other accounts, no other devices. Everything on my end is thoroughly checked, and the issue lies within OneDrive itself, either on the server, in synchronization, or another internal cause. Thus, I urgently need professional help. Please assist.

Microsoft 365 en Office | OneDrive | Anders | Anders
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  1. Ian-T 14,120 Reputatiepunten Extern personeel Microsoft Moderator
    2026-03-18T09:05:39.8233333+00:00

    Please note that this is Dutch Q&A Forum, any threads should be posted in Dutch. However, I will still provide an answer in English based on your initial response. Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

    Hi Essam Amhimed

    First of all, apologize for the inconveniences that you are facing. I can understand how it feels when losing your important files and unable to recover it.

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

    I wish I could do more for you right now, but my role is limited to the internal system, I can't personally recover your files myself. Thank you for your patience and understanding

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