I am trying to check my subscriptions...but get the following message already for a few days in a row Something went wrong on our end. Give it a few minutes, then try again. TraceID: d8eguTc63kOO/nvj.18.109

Jan Martin Witbreuk 0 Reputatiepunten
2026-01-07T19:20:15.25+00:00

I am trying to check my subscriptions...but get the following message already for a few days in a row:

Something went wrong on our end. Give it a few minutes, then try again.

TraceID: d8eguTc63kOO/nvj.18.109

Microsoft 365 en Office | Abonnement, account, facturering | Voor thuisgebruik | iOS

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  1. Christine Luna 27,200 Reputatiepunten Independent Advisor
    2026-01-08T08:42:48.94+00:00

    Please try to create a temporary account so that we can confirm that its an account issue and not a network or device issue. Thanks

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  2. Christine Luna 27,200 Reputatiepunten Independent Advisor
    2026-01-08T08:41:04.7466667+00:00

    Got it. Thanks. Do you have different account to try if it will be able to access it? Or any part of the household?

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  3. Christine Luna 27,200 Reputatiepunten Independent Advisor
    2026-01-08T08:39:10.32+00:00

    Thanks for letting me know. Do you have different account to try if it will be able to access it? Or any part of the household?

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  4. Christine Luna 27,200 Reputatiepunten Independent Advisor
    2026-01-08T07:43:03.47+00:00

    Hi Jan,

    Thanks for your reply. Appreciated.

    Please try to go to https://account.microsoft.com

    Were you able to sign in from there?

    Then from the left side, please look for subscription and check if you will get the same error.

    Let me know how it goes.

    Thanks,

    Tin

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  5. Christine Luna 27,200 Reputatiepunten Independent Advisor
    2026-01-07T22:48:02.3266667+00:00

    Greetings!

    This is Tin, I'll do my best to help. Sorry to hear that you cannot check your subscriptions for some error. I understand that you've tried to use different devices already. If I may ask, have you tried to connect on different network or Internet connection already?

    Thanks,

    Tin

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