My Microsoft account has been hacked

Question

My Microsoft account has been hacked

승기 강 0

My Microsoft account has been hacked. I can't log in with my old ID (email); it asks me to log in with a strange account. It says 'bibimail,' and I’ve seen that a few people have been victims of this email. The Bibimail account is ******@bibimail.net . My Xbox game and card number are also on that account, so please recover them. I've documented every proof that I bought a cheap game. I can send it if you need it. (Words may be garbled because a translator was used)

댓글 0개

답변 2개

답변

Answer 1

Lucus-V 13,645 Microsoft 외부 직원 중재자

Note: This is the Korean-language forum. However, since you posted in English, I will respond in English.

Hi 승기 강,

I’m sorry to hear that your account has been compromised.

From your description, it appears that someone may have gained access to your Microsoft account and changed the sign-in alias to a @bibimail.net address, which would explain why you can no longer sign in using your original email address.

Please note that Microsoft Q&A is a public community forum staffed by volunteers and moderators. We do not have access to Microsoft accounts, account databases, security records, billing information, or account recovery systems.

Because of this limitation, we cannot verify account ownership, investigate account activity, reverse alias changes, restore account access, or manually recover the account on your behalf.

If you have not already done so, please submit the Microsoft Account Recovery Form: https://account.live.com/acsr.

When completing the form, provide as much information as possible, including:

Previous email addresses associated with the account
Xbox gamertag information
Purchase history or order details
Billing or payment information previously linked to the account
Any other information that may help establish ownership

Since account recovery is handled through Microsoft's account recovery process, the recovery form is the primary path available for regaining access to a compromised account. Providing accurate and detailed information will give you the best chance of successfully demonstrating ownership.

I understand how concerning this situation is, especially if Xbox purchases, subscriptions, or payment methods are associated with the account. I sincerely hope you are able to recover it.

승기 강 0 평판 포인트

2026-09-29T22:20:16.63+00:00

It says 'The Microsoft account you entered does not exist
Lucus-V 13,645 평판 포인트 Microsoft 외부 직원 중재자

2026-09-30T14:53:24.2966667+00:00

Hi 승기 강,

Thank you for the update.

If the message states "The Microsoft account you entered does not exist", this may indicate that the original email address is no longer recognized as a sign-in alias for the account, which can happen if an attacker changes or removes the account's aliases.

Unfortunately, as mentioned previously, Microsoft Q&A is a public community forum and we do not have any way to check what happened to the account or determine which email address is currently associated with it.

In situations like this, you will need to continue relying on the Microsoft Account Recovery process. When submitting the recovery form, try using any email addresses, aliases, or account information that may have been associated with the account previously, and provide as much ownership information as possible.

It is also important to understand that neither community moderators nor Microsoft support agents can bypass the account recovery process or manually restore access based solely on a request. Account ownership must be verified through Microsoft's recovery and verification systems.

I realize this is probably not the answer you were hoping for, but the Account Recovery Form remains the available path for attempting to recover access to the account. The more accurate and detailed information you can provide, the better the chance of proving ownership.

I sincerely hope you are able to recover your account.

Answer 2

승기 강 0

I have tried every Microsoft account recovery method I can. Please resolve this on Microsoft's side if possible (the words and sentence flow may be awkward due to the use of a translator)

댓글 0개