Outlook 앱 내 Copilot 기능 사용 불가

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Welcome soojoung ko,

Thank you for providing the detailed information and the troubleshooting steps you have already completed. 

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.  

Before proceeding further, could you please confirm: 

• Are you signed in to New Outlook, Outlook Web, and Outlook Mobile using the same Outlook.com account that holds the Microsoft 365 Personal subscription? 
• In Outlook Web, which Copilot features are working for you (for example, Draft with Copilot, Summarize, or Chat)? 

In the meantime, please check these items: 

• In New Outlook, select Settings > General > Privacy and data and make sure connected experiences are enabled. 
• Go to Settings > Accounts and verify that the Microsoft 365 Personal subscription account is the primary signed-in account. 
• In any Microsoft 365 app, open File > Account and select Update License, then completely close all Microsoft 365 apps and sign in again. 
• Check for Outlook updates from Settings > General > About Outlook and ensure you are running the latest available build. 

Copilot features in Outlook depend on account eligibility, supported Outlook versions, and correct licensing/sign-in configuration. Outlook Copilot is supported in Outlook on the web, new Outlook, and other supported Outlook clients when requirements are met. 

For reference:  

Copilot is now included in Microsoft 365 Personal and Family | Microsoft 365 Blog 

Frequently asked questions about Copilot in Outlook | Microsoft Support 

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