How to Cancel an Office 365 Subscription for a Resigned Employee

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Dear @Jeonghoan Yoon,

Welcome to Microsoft Q&A Forum!

Thank you for reaching out. I’d be happy to clarify what happened with the continued Microsoft 365 subscription charges and how you can resolve the issue.

Based on the information provided, it appears that the resigned employee subscribed to Microsoft 365 using their personal Microsoft account, but used the company’s payment card. When a subscription is purchased this way, it becomes tied entirely to the individual’s Microsoft account, not the organization’s Microsoft 365 tenant.

This means:

• The subscription does not appear in your Microsoft 365 Admin Center.
• The company cannot cancel it from the admin portal.
• Microsoft continues charging the saved payment method until the subscription is cancelled or the card is removed.
• The only details the company sees are the bank transaction references, not the account that owns the subscription.

This behavior aligns with Microsoft’s standard rules for personal Microsoft 365 subscriptions, which can only be cancelled by the account owner or by verifying ownership through Microsoft Support.

Therefore, here are several options depending on what access you have:

-Option A: If the former employee can be contacted:

• Ask them to sign into https://account.microsoft.com/services using the Microsoft account they used for the subscription, then:
• Locate the Microsoft 365 subscription
• Select Cancel subscription
• Follow the on‑screen steps

This is the cleanest and fastest method. You can ask that old employee to see more details in here: Cancel a Microsoft 365 subscription

-Option B: If the employee is not reachable:

You still have two paths:

1. Contact your bank / credit card provider:

• Ask them to block or dispute the recurring Microsoft charge.
• This immediately stops further billing and is the most common solution when the owning Microsoft account is unavailable.

2. Contact Microsoft Billing Support team:

• Provide them with the transaction reference number from your bank statement.
• Microsoft can use this to trace the subscription internally. While they cannot disclose the identity of the account holder (privacy policy), they can help stop the subscription if payment ownership is verified.
• Please go to Microsoft 365 Admin Center to submit this request. Here are the detailed instructions: Get support for Microsoft 365 for business

Besides that, I have several notes for you to prevent similar issues in the future:

• Ensure employees do not use personal Microsoft accounts with company credit cards.
• Manage all business licenses centrally via your Microsoft 365 Admin Center.
• Assign and remove licenses from employees directly within the tenant. This ensures the company always retains control over subscriptions after staff changes.
• Here is the article for cancelling subscription if the account is managed by your company: Cancel your subscription in the Microsoft 365 admin center

I hope this information can help you and as a Microsoft Q&A moderator, my role is to guide discussions and connect users with helpful resources. While I don’t have the right to access to individual account or your environment in order to help you further due to security protocols, only Microsoft Support Team can check and assist you with this billing issue. However, I still try my best to support you using the resources available. So, please take a look in these options and follow them. 

Wish you a pleasant day! 

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