로그인 하지 않은 채 삭제한 사진과 동영상 복원 하는 법

Please note that this is Korean Q&A Forum, any threads should be posted in Korean. However, I will still provide an answer on English based on your initial response.   

Hi, 송희 한

Welcome to Microsoft Q&A forum.

Sorry for this unwanted experience that you're encountering. What likely happened is that your Samsung phone had Gallery photo sync linked with OneDrive, so when the items were deleted in OneDrive, the same items were also removed from your phone’s Gallery as part of a two way sync.

Here are some suggestions you can try in this situation:

Check your Samsung Gallery Trash (this is the most common place they can still be)

Open the Gallery app, tap Menu, then Recycle bin / Trash, select the photos or videos, then tap Restore.

Check Google Photos Bin (if you also use Google Photos)

Open Google Photos, go to Library, then Bin, select the items, then Restore.

Check OneDrive Recycle Bin on the web, and also check Personal Vault items

Sign in at OneDrive on the web, open Recycle bin, and restore anything you see. If the deleted items were inside Personal Vault, unlock the Vault first, then use the Show Personal Vault items option in the Recycle Bin view.

Confirm you are in the correct OneDrive account

If you have more than one Microsoft account, make sure you are signed into the same account that was used on the phone when the photos were backed up. (This can make the Recycle Bin look empty if you are in the wrong account.)

If all bins are empty, contact OneDrive Support immediately

If the items are not in Samsung Gallery Trash, Google Photos Bin, or OneDrive Recycle Bin, only OneDrive Support can check whether any backend recovery is still possible.

• Visit this website: Contact - Microsoft Support 
• Type Contact in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
• On the Category tab, choose Technical Support. 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. * 

Thank you for your patience in reading, I hope this information has been helpful to you. 

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