word 2007 에서 표 삽입 후 캡션을 넣게 되면 응답없음이 됩니다

추가되어 있는 프린터 전부 제거 후

microsoft xps 만 기본 프린터로 설정 하였습니다만 동일합니다.

엔지니어님 windows 7 pc에서 테스트시에는 문제가 발생하지 않나요?

우선 문제가 발생될 수 있는 아래 프린터 드라이버를 제거하신 후 확인 부탁 드립니다.

RIAUI27.DLL PCL Unidrv Printer Driver UI Plugin Ricoh Co., Ltd. C:\Windows\System32\spool\drivers\w32x86\3\RIAUI27.DLL

Process Explorer dll 목록입니다.

엔지니어님 windows 7 pc에서 테스트시에는 문제가 발생하지 않나요?

간헐적이라고 말씀드렸지만 10번 시도 하면 9번 문제 발생합니다.

Process PID CPU Private Bytes Working Set Description Company Name

System Idle Process 0 94.29 0 K 24 K  

System 4 0.46 52 K 1,124 K  

 Interrupts n/a 0.37 0 K 0 K Hardware Interrupts and DPCs 

 smss.exe 324  372 K 876 K Windows 세션 관리자 Microsoft Corporation

csrss.exe 412 < 0.01 1,520 K 4,428 K Client Server Runtime Process Microsoft Corporation

wininit.exe 484  1,068 K 4,012 K Windows 시작 응용 프로그램 Microsoft Corporation

 services.exe 532  4,128 K 7,620 K 서비스 및 컨트롤러 응용 프로그램 Microsoft Corporation

  svchost.exe 708  3,232 K 7,564 K Host Process for Windows Services Microsoft Corporation

   WmiPrvSE.exe 2928  2,156 K 5,112 K WMI Provider Host Microsoft Corporation

  svchost.exe 792  2,980 K 6,600 K Host Process for Windows Services Microsoft Corporation

  MsMpEng.exe 860 0.07 169,476 K 61,828 K Antimalware Service Executable Microsoft Corporation

  svchost.exe 940  13,776 K 14,340 K Host Process for Windows Services Microsoft Corporation

   audiodg.exe 2840  15,288 K 14,228 K Windows 오디오 장치 그래프 격리  Microsoft Corporation

  svchost.exe 972 < 0.01 54,100 K 59,816 K Host Process for Windows Services Microsoft Corporation

   dwm.exe 2416 0.70 34,384 K 31,676 K 데스크톱 창 관리자 Microsoft Corporation

  svchost.exe 1000 < 0.01 28,016 K 36,436 K Host Process for Windows Services Microsoft Corporation

  svchost.exe 1172 < 0.01 4,328 K 8,400 K Host Process for Windows Services Microsoft Corporation

  svchost.exe 1396 < 0.01 12,192 K 12,588 K Host Process for Windows Services Microsoft Corporation

  spoolsv.exe 1520  5,364 K 10,700 K Spooler SubSystem App Microsoft Corporation

  svchost.exe 1560  11,008 K 11,320 K Host Process for Windows Services Microsoft Corporation

  svchost.exe 1664  884 K 3,084 K Host Process for Windows Services Microsoft Corporation

  svchost.exe 1740  1,020 K 3,132 K Host Process for Windows Services Microsoft Corporation

  svchost.exe 1764  1,592 K 5,016 K Host Process for Windows Services Microsoft Corporation

  WLIDSVC.EXE 1820 < 0.01 4,760 K 11,672 K Microsoft® Windows Live ID Service Microsoft Corp.

   WLIDSVCM.EXE 1952  712 K 2,504 K Microsoft® Windows Live ID Service Monitor Microsoft Corp.

  svchost.exe 292  1,796 K 4,716 K Host Process for Windows Services Microsoft Corporation

  SearchIndexer.exe 2940 < 0.01 48,112 K 45,456 K Microsoft Windows Search 인덱서 Microsoft Corporation

   SearchProtocolHost.exe 3384 < 0.01 5,832 K 14,708 K Microsoft Windows Search Protocol Host Microsoft Corporation

   SearchFilterHost.exe 1492  3,232 K 8,056 K Microsoft Windows Search Filter Host Microsoft Corporation

   SearchProtocolHost.exe 2136 < 0.01 1,604 K 4,504 K Microsoft Windows Search Protocol Host Microsoft Corporation

  svchost.exe 3244  2,264 K 6,440 K Host Process for Windows Services Microsoft Corporation

  svchost.exe 4052 < 0.01 2,532 K 5,772 K Host Process for Windows Services Microsoft Corporation

  VSSVC.exe 3700  1,540 K 5,384 K Microsoft(R) 볼륨 섀도 복사본 서비스 Microsoft Corporation

  svchost.exe 1364  1,188 K 4,092 K Host Process for Windows Services Microsoft Corporation

  taskhost.exe 936 0.03 2,760 K 7,216 K Windows 작업을 위한 호스트 프로세스 Microsoft Corporation

  wmpnetwk.exe 2340  2,976 K 3,520 K Windows Media Player 네트워크 공유 서비스 Microsoft Corporation

 lsass.exe 556  3,160 K 8,464 K Local Security Authority Process Microsoft Corporation

 lsm.exe 564  1,608 K 3,484 K 로컬 세션 관리자 서비스 Microsoft Corporation

csrss.exe 3624 0.17 2,160 K 11,260 K Client Server Runtime Process Microsoft Corporation

winlogon.exe 3944  2,868 K 6,392 K Windows 로그온 응용 프로그램 Microsoft Corporation

explorer.exe 3516 0.61 45,732 K 64,516 K Windows 탐색기 Microsoft Corporation

 WINWORD.EXE 3984 0.03 26,484 K 43,388 K Microsoft Office Word Microsoft Corporation

 procexp.exe 4032 3.25 17,556 K 32,260 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com

Process: WINWORD.EXE Pid: 3984

Name Description Company Name Path

~WRF{DC09463F-2CEA-4C61-864E-C2EE88C77433}.tmp   C:\Users\abc\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word~WRF{DC09463F-2CEA-4C61-864E-C2EE88C77433}.tmp

C_1252.NLS   C:\Windows\System32\C_1252.NLS

locale.nls   C:\Windows\System32\locale.nls

normnfkc.nls   C:\Windows\System32\normnfkc.nls

RIA4500.BUD   C:\Windows\System32\spool\drivers\w32x86\3\RIA4500.BUD

SortDefault.nls   C:\Windows\Globalization\Sorting\SortDefault.nls

StaticCache.dat   C:\Windows\Fonts\StaticCache.dat

AcSpecfc.dll Windows Compatibility DLL Microsoft Corporation C:\Windows\AppPatch\AcSpecfc.dll

advapi32.dll 고급 Windows 32 기반 API Microsoft Corporation C:\Windows\System32\advapi32.dll

apisetschema.dll ApiSet Schema DLL Microsoft Corporation C:\Windows\System32\apisetschema.dll

apphelp.dll 응용 프로그램 호환성 클라이언트 라이브러리 Microsoft Corporation C:\Windows\System32\apphelp.dll

AudioSes.dll Audio Session Microsoft Corporation C:\Windows\System32\AudioSes.dll

avrt.dll Multimedia Realtime Runtime Microsoft Corporation C:\Windows\System32\avrt.dll

cabinet.dll Microsoft® Cabinet File API Microsoft Corporation C:\Windows\System32\cabinet.dll

cfgmgr32.dll Configuration Manager DLL Microsoft Corporation C:\Windows\System32\cfgmgr32.dll

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation C:\Windows\System32\clbcatq.dll

comctl32.dll User Experience Controls Library Microsoft Corporation C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\comctl32.dll

comctl32.dll User Experience Controls Library Microsoft Corporation C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll

comdlg32.dll Common Dialogs DLL Microsoft Corporation C:\Windows\System32\comdlg32.dll

crypt32.dll Crypto API32 Microsoft Corporation C:\Windows\System32\crypt32.dll

cryptbase.dll Base cryptographic API DLL Microsoft Corporation C:\Windows\System32\cryptbase.dll

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation C:\Windows\System32\cryptsp.dll

davclnt.dll Web DAV Client DLL Microsoft Corporation C:\Windows\System32\davclnt.dll

davhlpr.dll DAV Helper DLL Microsoft Corporation C:\Windows\System32\davhlpr.dll

dciman32.dll DCI Manager Microsoft Corporation C:\Windows\System32\dciman32.dll

ddraw.dll Microsoft DirectDraw Microsoft Corporation C:\Windows\System32\ddraw.dll

devobj.dll Device Information Set DLL Microsoft Corporation C:\Windows\System32\devobj.dll

dwmapi.dll Microsoft 바탕 화면 창 관리자 API Microsoft Corporation C:\Windows\System32\dwmapi.dll

gdi32.dll GDI Client DLL Microsoft Corporation C:\Windows\System32\gdi32.dll

GENKO.DLL Microsoft Word Genko Add-in Microsoft Corporation C:\Program Files\Microsoft Office\Office12\GENKO.DLL

GENKO.DLL Microsoft Word Genko Add-in Microsoft Corporation C:\Program Files\Microsoft Office\Office12\GENKO.DLL

GKINTL.DLL Microsoft Word Genko Add-in Resource Microsoft Corporation C:\Program Files\Microsoft Office\Office12\1042\GKINTL.DLL

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation C:\Windows\System32\iertutil.dll

IMETIP.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\shared\IMETIP.DLL

IMJKAPI.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\shared\IMJKAPI.DLL

imkrapi.dll Microsoft® Korean IME Microsoft Corporation C:\Windows\System32\IME\imekr8\imkrapi.dll

imkrtip.dll Microsoft® Korean IME Microsoft Corporation C:\Windows\System32\IME\imekr8\imkrtip.dll

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation C:\Windows\System32\imm32.dll

IPHLPAPI.DLL IP Helper API Microsoft Corporation C:\Windows\System32\IPHLPAPI.DLL

kernel32.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\kernel32.dll

KernelBase.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\KernelBase.dll

KernelBase.dll.mui Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\ko-KR\KernelBase.dll.mui

ksuser.dll User CSA Library Microsoft Corporation C:\Windows\System32\ksuser.dll

lpk.dll Language Pack Microsoft Corporation C:\Windows\System32\lpk.dll

mfc42.dll MFCDLL 공유 라이브러리 - 일반 정품 버전 Microsoft Corporation C:\Windows\System32\mfc42.dll

mgmtapi.dll Microsoft SNMP Manager API (uses WinSNMP) Microsoft Corporation C:\Windows\System32\mgmtapi.dll

midimap.dll Microsoft MIDI Mapper Microsoft Corporation C:\Windows\System32\midimap.dll

MMDevAPI.dll MMDevice API Microsoft Corporation C:\Windows\System32\MMDevAPI.dll

mpr.dll 다중 공급자 라우터 DLL Microsoft Corporation C:\Windows\System32\mpr.dll

msacm32.dll Microsoft ACM 오디오 필터 Microsoft Corporation C:\Windows\System32\msacm32.dll

msacm32.drv Microsoft 사운드 매퍼 Microsoft Corporation C:\Windows\System32\msacm32.drv

msasn1.dll ASN.1 Runtime APIs Microsoft Corporation C:\Windows\System32\msasn1.dll

mscms.dll Microsoft 색 일치 시스템 DLL Microsoft Corporation C:\Windows\System32\mscms.dll

mscoree.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\System32\mscoree.dll

mscoreei.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

msctf.dll MSCTF Server DLL Microsoft Corporation C:\Windows\System32\msctf.dll

msi.dll Windows Installer Microsoft Corporation C:\Windows\System32\msi.dll

MSO.DLL 2007 Microsoft Office component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\MSO.DLL

MSO.DLL 2007 Microsoft Office component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\MSO.DLL

MSOINTL.DLL 2007 Microsoft Office component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\1042\MSOINTL.DLL

MSORES.DLL 2007 Microsoft Office component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\MSORES.DLL

MSPTLS.DLL 2007 Microsoft Office component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\MSPTLS.DLL

msvbvm60.dll Visual Basic Virtual Machine Microsoft Corporation C:\Windows\System32\msvbvm60.dll

msvcr80.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\msvcr80.dll

msvcrt.dll Windows NT CRT DLL Microsoft Corporation C:\Windows\System32\msvcrt.dll

MSWORD.OLB Microsoft Office Word Microsoft Corporation C:\Program Files\Microsoft Office\Office12\MSWORD.OLB

msxml3.dll MSXML 3.0 SP11 Microsoft Corporation C:\Windows\System32\msxml3.dll

msxml3r.dll XML Resources Microsoft Corporation C:\Windows\System32\msxml3r.dll

msxml5.dll MSXML 5.0 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE11\msxml5.dll

msxml5r.dll XML Resources Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE11\1042\msxml5r.dll

nsi.dll NSI User-mode interface DLL Microsoft Corporation C:\Windows\System32\nsi.dll

ntdll.dll NT 계층 DLL Microsoft Corporation C:\Windows\System32\ntdll.dll

OART.DLL Microsoft OfficeArt Microsoft Corporation C:\Program Files\Microsoft Office\Office12\OART.DLL

odbc32.dll ODBC Driver Manager Microsoft Corporation C:\Windows\System32\odbc32.dll

odbcint.dll ODBC Resources Microsoft Corporation C:\Windows\System32\odbcint.dll

OFFICE.ODF Microsoft Office culture data dll Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\Cultures\OFFICE.ODF

OGL.DLL Office Graphics Library Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\OGL.DLL

ole32.dll Windows용 Microsoft OLE Microsoft Corporation C:\Windows\System32\ole32.dll

oleaut32.dll  Microsoft Corporation C:\Windows\System32\oleaut32.dll

profapi.dll User Profile Basic API Microsoft Corporation C:\Windows\System32\profapi.dll

propsys.dll Microsoft 속성 시스템 Microsoft Corporation C:\Windows\System32\propsys.dll

RICHED20.DLL RichEdit Version 6.0 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE12\RICHED20.DLL

rpcrt4.dll 원격 프로시저 호출 런타임 Microsoft Corporation C:\Windows\System32\rpcrt4.dll

RpcRtRemote.dll Remote RPC Extension Microsoft Corporation C:\Windows\System32\RpcRtRemote.dll

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation C:\Windows\System32\rsaenh.dll

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation C:\Windows\System32\sechost.dll

setupapi.dll Windows 설치 API Microsoft Corporation C:\Windows\System32\setupapi.dll

shell32.dll Windows 셸 공용 Dll Microsoft Corporation C:\Windows\System32\shell32.dll

shlwapi.dll 셸 표준 이하 유틸리티 라이브러리 Microsoft Corporation C:\Windows\System32\shlwapi.dll

snmpapi.dll SNMP Utility Library Microsoft Corporation C:\Windows\System32\snmpapi.dll

spoolss.dll Spooler SubSystem DLL Microsoft Corporation C:\Windows\System32\spoolss.dll

sspicli.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\sspicli.dll

stdole2.tlb  Microsoft Corporation C:\Windows\System32\stdole2.tlb

sti.dll 정지 이미지 장치 클라이언트 DLL Microsoft Corporation C:\Windows\System32\sti.dll

sxs.dll 퓨전 2.5 Microsoft Corporation C:\Windows\System32\sxs.dll

TBLHEAD.DLL  Microsoft Corporation C:\Program Files\Microsoft Office\Office12\1042\TBLHEAD.DLL

unidrvui.dll UniDriver 사용자 인터페이스 Microsoft Corporation C:\Windows\System32\spool\drivers\w32x86\3\unidrvui.dll

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation C:\Windows\System32\urlmon.dll

user32.dll 다중 사용자 Windows 사용자 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\user32.dll

userenv.dll Userenv Microsoft Corporation C:\Windows\System32\userenv.dll

usp10.dll Uniscribe Unicode script processor Microsoft Corporation C:\Windows\System32\usp10.dll

uxtheme.dll Microsoft UxTheme 라이브러리 Microsoft Corporation C:\Windows\System32\uxtheme.dll

VB6KO.DLL Visual Basic Environment International Resources Microsoft Corporation C:\Windows\System32\VB6KO.DLL

VBE6.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA6\VBE6.DLL

VBE6.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA6\VBE6.DLL

VBE6.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA6\VBE6.DLL

VBE6INTL.DLL Visual Basic Environment International Resources Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA6\1042\VBE6INTL.DLL

version.dll Version Checking and File Installation Libraries Microsoft Corporation C:\Windows\System32\version.dll

wdmaud.drv Winmm 오디오 시스템 드라이버 Microsoft Corporation C:\Windows\System32\wdmaud.drv

wiatrace.dll WIA Tracing Microsoft Corporation C:\Windows\System32\wiatrace.dll

wininet.dll Win32용 인터넷 확장 Microsoft Corporation C:\Windows\System32\wininet.dll

winmm.dll MCI API DLL Microsoft Corporation C:\Windows\System32\winmm.dll

winnsi.dll Network Store Information RPC interface Microsoft Corporation C:\Windows\System32\winnsi.dll

winspool.drv Windows 스플러 드라이버 Microsoft Corporation C:\Windows\System32\winspool.drv

winsta.dll Winstation Library Microsoft Corporation C:\Windows\System32\winsta.dll

wintrust.dll Microsoft Trust Verification APIs Microsoft Corporation C:\Windows\System32\wintrust.dll

WINWORD.EXE Microsoft Office Word Microsoft Corporation C:\Program Files\Microsoft Office\Office12\WINWORD.EXE

ws2_32.dll Windows 소켓 2.0 32비트 DLL Microsoft Corporation C:\Windows\System32\ws2_32.dll

wsnmp32.dll Microsoft WinSNMP v2.0 Manager API Microsoft Corporation C:\Windows\System32\wsnmp32.dll

wtsapi32.dll Windows Remote Desktop Session Host Server SDK APIs Microsoft Corporation C:\Windows\System32\wtsapi32.dll

wuapi.dll Windows Update 클라이언트 API Microsoft Corporation C:\Windows\System32\wuapi.dll

wups.dll Windows Update client proxy stub Microsoft Corporation C:\Windows\System32\wups.dll

WWINTL.DLL Microsoft Office Word Microsoft Corporation C:\Program Files\Microsoft Office\Office12\1042\WWINTL.DLL

WWLIB.DLL Microsoft Office Word Microsoft Corporation C:\Program Files\Microsoft Office\Office12\WWLIB.DLL

RIAUI27.DLL PCL Unidrv Printer Driver UI Plugin Ricoh Co., Ltd. C:\Windows\System32\spool\drivers\w32x86\3\RIAUI27.DLL

네 감사합니다.

문제 증상이 간헐적인 부분이라면, 해당 PC에 공통적으로 설치되어 있는 별도의 프로그램에 의해서 발생되는 경우가 대다수이기 때문에 확인 후 도움을 드릴 수 있습니다.

불편하시겠지만, Process Explorer의 DLL 목록은 다시 한번 부탁 드리겠습니다.

Windows 7 32bit 입니다.

Process Explorer 는 파일을 아직 못구해서 구하는대로 올려드릴께요