Why does my computer crash almost every time a game is running?

Question

Why does my computer crash almost every time a game is running?

Névtelen

Well, I'll start at the beginning. I recently bought a completely new configuration, there was nothing wrong with my older machine. Well, I bought an AMD config and since then I've had all the problems that can happen with a PC. To be honest, I already regret trying the AMD stuff.

My config:

CPU : AMD 5800X

Motherboard : Asus rog crosshair VIII Dark hero

RAM: Corsair vengeance rgb rpo 3200Mhz kit of 4 modules (I checked support list on asus site)

I have an Asus TUF RTX 3070 TI OC version (Had no crash issues with my older config)

SSD: Samsung 970 EVo plus 2TB

PSU : Corsair AX860, 860W , All currents are suitable. I tested it.

Actually, these are the main parts that I replaced.

At first I thought it was a memory problem, I ran the built-in memory diagnostics. I ran memtest86, memtest86+, none of them found any errors. I would also like to add that this is the second memory kit I've bought, so it's also completely new. I previously had a G.Skill 4X8Gb 3200Mhz set. The memory diagnostic programs didn't find an error with G.Skill kit either, but I thought I'd buy a corsair kit and try it with that as well, since it was on the ram compatibility list. But that didn't solve the problems either. There were times when I went out to get a drink, and by the time I got back to my room, i realized the PC just restarted. I've been curious about this before, but it only happened once. Most errors occur when running games.

in a nutshell the error codes like:

DXGI error, DXGI_DEVICE_REMOVED, DXGI_GPU_HUNG, ADDRESS Violation errors, Error code: 0xc0000001 (0 )N, and many other error codes related to access violation, page_fault_in_nonpaged_area (50), IRQL not less or equal, etc...

It also happened many times that everything froze during the game. The screen was black, but the outlines of the windows looked like they had full contrast before the reboot. With dark blue outlines. Then the machine restarted. I've tried everything, I've been facing this problem since January, and unfortunately I don't have the money for a new Intel configuration at the moment, although I'd love to go back to Intel. Although it is typical that I have a problem, because I have already built three AMD configurations for my friends, some of which were HIGH-END and they have not had any problems with it to this day, in fact I get a lot out of it.

I ran sfc, it found no corruption. I ran DISM, no errors. I have no viruses or malware. I have already reinstalled Windows three times, so there is a completely fresh, clean Windows installation on the machine. The cpu , and GPU does not go above 60C degrees under load. Tried run memory on default auto setting in bios, not helped.

Above 4g decoding is disabled in the bios.

Bios is up to date 4402 version.

I do not overclock the system, running everything on factory settings.

every settings in the bios is on default except D.O.C.P. Standard enabled.

Every driver is up to date, no updates found.

I don't know what kind of information I could write here, I have reinstalled the vga driver ten times already. (Used DDU)

I do not know how to alanyze crash dump files, maybe someone knows it. I'll put a link here where I uploaded the dump files.

Crash dump and minidump files in a rar file = link: https://easyupload.io/a6zftd

I hope someone has an idea what the problem could be, I don't have any anymore, I was already thinking of rebuilding my old machine, selling this new, or throwing it in the trash.

Thank you for your answers in advance.

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Answer 1

I'm sorry about the Crucial Tool, thanks for letting me know about it.

I think you made the right move to RMA the motherboard, especially if it's under warranty and doesn't cost you anything, except of course your time which is valuable I realize.

When you change motherboards Windows should start but will require several restarts as it rapidly changes out all of the drivers. If it still crashes then I think you should consider a fresh Clean Install. Look over this gold standard Clean Install which includes everything that works best in Windows and is better than any amount of money can buy: http://answers.microsoft.com/en-us/windows/wiki...

The reason I suggest this is that no one of millions who have followed exactly this specific install has ever come back with further problems that I've seen. It is a once-in-a-lifetime learning experience that will make you permanently the master of your PC because you will learn everything that works best and how to apply it with your own hands.

If that doesn't resolve it then try the Games Crashing checklist from my first post.

You can also get good hardware advice and troubleshooting from the motherboard forums and Support, and for a second opinion the best hardware forums Tom's Hardware here: https://forums.tomshardware.com/

Keep me posted on your progress as I will be here to help until the case is resolved.

Answer 2

I know that is not a memory tester, that program is a compatibility and specification checker.

I ran it, i said,but when i click on it, a html window appears. I let it run again for about 1 hour, but showed no results. I think the program maybe broken. I rma the motherboard.

Yesterday i was working, then it crashed again, i have lost a part of the code i already wrote, i was totally angry and i think i had enough. This pc is useless. I rma the motherboard. I already ordered a new Asus strix-H z790 board , a 13700k and ddr5 ram.

Answer 3

Joseph, I wasn't referring to the memory tests. Crucial is not a memory tester, it is the industry's top tool for checking the specs and configuration of the memory to make sure it's precisely spec'd. Comments you made in the first post led me to believe you may not have memory that is precisely spec'd. Most users don't know that you cannot have one tiny variation in the specs of the RAM or it can cause problems. This is what I was asking. I saw all the memory tests you ran which checked the integrity of the memory. These do NOT check that it is precisely spec'd. That's all I was asking about.

Answer 4

Did you run Crucial System Scanner to see if the RAM is precisely spec'd? This could be the problem.

If you have tried all of the steps I gave which solve most crashes, then other things you can try are to contact the manufacturer's of any of the hardware still within one-year warranty to have them help you test it and rule it out as the cause for this, or else RMA it before the warranty is up, which will save the cost of replacing it. Every day here I see people wasting their warranty which entitles them to support, repairs or replacement of each part until it is fixed.

You can also ask for hardware help from the best hardware forums Tom's Hardware here: https://forums.tomshardware.com/

I hope it helps. Keep me posted on your progress as I will be here to help until the case is resolved.

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Answer 5

Hi Greg.

I tried every single methode you mentioned in your comment earlier in the past 3 months, none of them helped. Then i bougt new ram kit, nit helped. I ran the small program that crucial system scan, then the machine freez, and i had to hard boot it. I give it up. I will build my old parts back then throw this amd sh*t out.