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I have fully paid for my annual subscription. The payment was made and have proof of payment via my banking app. I am now trying to use Microsoft apps for my business however, it is saying that I need to buy again! When I go on my accounts there are no signs of any subscriptions even though I just bought one. There is not chat section to speak with microsoft and the help they give it is completely useless. Please can somone send me email of some sort to contact microsoft or if anything has any other suggestion?
Características de Microsoft 365 que ayudan a los usuarios a administrar sus suscripciones, la configuración de la cuenta y la información de facturación.
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I will answer you in English based on your previous description. As a friendly suggestion, posting in English forum may help your question reach a wider audience and increase the chances of receiving assistance from other community members.
Hi @Sam Bobes
To help determine what happened, could you please confirm the exact Microsoft subscription name that was purchased (for example, Microsoft 365 Business Basic, Business Standard, Business Premium, E3/5 etc.)?
When you mention that Microsoft is asking you to purchase the subscription again, could you please provide the exact message displayed on screen?
Could you please sign in to https://portal.office.com/account/?ref=Harmony#subscriptions and check whether the subscription appears under Subscriptions?
If this is a Microsoft 365 Business subscription, please also check whether the subscription appears in the Microsoft 365 Admin Center under Billing > Your products, and verify that a license has been assigned to your user account under Users > Active users.
Thanks for getting back to me. Essentially it just shows that there is no subscription even thought it confirmed the paymeny once I purchased. The amount was 129 Euros. Ive gone to my account to find subscriptions and nothing is there and still cannot use the microsoft apps
Could you please let me know whether you have tried signing in to the Microsoft 365 Admin Center? Additionally, after the purchase, did you receive any welcome email, order confirmation, or account setup email from Microsoft? These emails sometimes contain details about the tenant that was created and the subscription that was purchased. You will likely have an .onmicrosoft.com account or tenant name that was provided during setup.