1,031 questions
2 answers
Modern Standby/Hibernate Cause a Silent Power Crash into Shutdown Each Time
2025 Surface Laptop 7. Windows 11 Pro, 25H2 OS build 26200.9711. Windows Feature Experience Pack 1000.26100.372.0 Notes: Sleep Study could not be attached because the file is too big, I've included it in a Google Folder and the Energy Report and…
Surface | Surface Laptop | Power and battery
asked
2026-11-01T19:29:12.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SurferWest44
0
Reputation points
commented
2026-11-05T10:07:01.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
24,820
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Laptop 7 (Snapdragon): won't charge or boot, logo flashes then black
It ran until the battery died. Since then it won't charge or start. On the USB-C chargers I've tried and either port, it shows the logo for about 2 seconds, goes black and repeats a few times, then stays off until the charger is unplugged and…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-11-04T19:46:05.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Tegan K
0
Reputation points
answered
2026-11-05T00:42:03.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,091
Reputation points MVP
Volunteer Moderator
2 answers
My surface laptop isn't charging
So it randomly stopped charging and I checked the port itself seems fine I air dusted both the port and the charger, still doesn't work, I rested my laptop still doesn't charge not even the light on the charger is popping up which is weird because I got…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-11-04T00:24:24.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 61%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Charley
0
Reputation points
answered
2026-11-04T02:24:41.7333333+00:00
AI answer
3 answers
Charge to 100 % option missing after surface app update in Surface 6 laptop for business
I fly in 2 days, my surface app updated on Oct 28th, and now however many times I reset, repair, terminate it - the option to "charge to 100%" or have any tab on the battery is missing. I tried uninstalling and reinstalling, I've restarted- and…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-30T05:26:50.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 57.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Alice Hughes
0
Reputation points
edited an answer
2026-10-31T11:20:51.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
Turning off Smart charging has dissappeared
I have a Surface 6 Pro for business laptop. It is an absolutely awful laptop-but it's my work laptop I routinely travel alot, and not all planes have charging points- so maximally charging is important, or I cannot work. Normally doing a couple of rounds…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-29T04:39:35.0566667+00:00
Alice Hughes
0
Reputation points
commented
2026-10-30T07:08:31.3966667+00:00
Alice Hughes
0
Reputation points
2 answers
Warranty repair assistance
I have a surface 7 laptop for business that will not power on. The machine is under warranty until April 17, 2027 but I have no way in getting assistance with the issue over the phone or with online support. I only see documents on troubleshooting. Can…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-27T15:30:28.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 99%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Leon McGee III
0
Reputation points
answered
2026-10-29T01:24:43.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 12%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWG%3C/text%3E%3C/svg%3E)
Wilas Ghotichon
0
Reputation points
2 answers
MICROSOFT AUTHORIZED REPAIR SHOP IN INDIA
MY SURFACE LAPTOP 7 BOUGHT IN INDIA DOES NOT OPEN. I COULD NOT FIND A REPAIR SHOP IN INDIA.
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-25T13:48:46.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 48%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Ramaswamy Krishnan
0
Reputation points
answered
2026-10-26T02:04:03.9866667+00:00
S.Sengupta
33,091
Reputation points MVP
Volunteer Moderator
1 answer
Device wont start or charge
How to contact a live customer service about surface laptop problem and the device is only two years old. I have never had problems with my other laptops we owned. I would understand if the device. This device wont start or charge is there a defect in…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-23T13:22:32.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 66%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Luis Rodriguez
0
Reputation points
edited an answer
2026-10-24T00:06:19.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,945
Reputation points Microsoft External Staff
Moderator
0 answers
STOP STEALING MONEY AND THEN MAKING IT IMPOSSIBLE TO CONTACT
I can’t contact a real person. It’s impossible to get to a support chat. Actually once I got into the support chat after pulling teeth to get there I got left on “you’re next in line” for over an hour. It’s an online support chat there shouldn’t be a…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-17T14:48:14.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 63%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Emily Peca
0
Reputation points
edited the question
2026-10-17T15:21:08.7333333+00:00
Erland Sommarskog
138.6K
Reputation points MVP
Volunteer Moderator
2 answers
How to add battery percentage to task bar.
So, my brother gifted me a surface pro laptop and it has not battery percentage on the task bar. So, it will randomly die without me ever knowing what percentage it was at. How do I fix it, I've gone to settings and there is no option to add a battery…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-01-20T02:38:11.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kenyan Vidal
10
Reputation points
edited a comment
2026-10-15T02:57:17.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Paul Chou
1,491
Reputation points
1 answer
My new Surface Laptop will not charge with the power cable supplied
But it will charge from my battery back so there must be something wrong with either the supplied plug or the actual cable. What to do please?
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-06T06:37:34.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 98%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Trevene Adams
0
Reputation points
commented
2026-10-13T13:12:04.4666667+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
My Model 1625 Charger is not fully charging my laptop
I purchased a Surface 7th Edition laptop in late June. It has worked fine until today. When I signed into the unit it was only charged to 88% and a message at the bottom right of the screen said to use a high-capacity charger. I swapped out the Model…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-05T16:26:59.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 72%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Ken Cusick
20
Reputation points
commented
2026-10-08T13:24:27.9233333+00:00
Ken Cusick
20
Reputation points
1 answer
SURFACE 7 LAPTOP WILL NOT START - how to request fix with warranty?
my surface 7 laptop will not start, the charger works for other surface laptops. I have an old case #[Moderator Note: Personal Info Removed] please reference these notes. I would like to speak to an associate/customer support from a real microsoft…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-10-05T15:54:51.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 41%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kate Boongrapu
0
Reputation points
edited the question
2026-10-05T23:58:51.3666667+00:00
Clary-N
18,945
Reputation points Microsoft External Staff
Moderator
2 answers
After the (forced) update, my laptop shuts down when closing the lid or timing out even though the battery settings are set to sleep
I have searched a ton of articles and have made sure that the settings are set to sleep, I've turned off fast start/restart, and my computer continues to shut down. I uninstalled the updates and that allowed my computer to sleep when timing out/closing…
Surface | Surface Laptop | Power and battery
1,031 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 28.999999999999996%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
surface laptop 7 that will not take a charge or power on
It is impossible to contact support, and when i dropped it off to an authorized service provider they said microsoft would not send them the motherboard replacement they requested. my warranty is expiring soon, how can i get support from microsoft?
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-09-29T17:53:51.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 88%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ryan
0
Reputation points
answered
2026-09-30T00:18:54.4733333+00:00
S.Sengupta
33,091
Reputation points MVP
Volunteer Moderator
2 answers
How do I order a new batter for this device
How do I order a new battery for this device? I do not know how to find a service provider or how to find my laptops identification number.
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-09-23T19:05:18.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 73%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alison Dulli
0
Reputation points
commented
2026-09-25T13:09:50.7566667+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
how to troubleshoot surface laptop pro getting unusually hot when hooked to charger windows 11
when connecting to power the surface laptop is getting hotter than normal
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-09-23T16:46:27.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 88%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECF%3C/text%3E%3C/svg%3E)
C Fonville
0
Reputation points
commented
2026-09-25T13:09:14.91+00:00
Vikki-T
13,320
Reputation points Microsoft External Staff
Moderator
2 answers
how to plug in charging cable
I have a model 1943 surface laptop go. I was wondering if anyone knew if there was a difference in which direction to plug in the charging cable on the laptop. It fits both directions. I it a long round plug in with the plug in part on the side. …
Surface | Surface Laptop | Power and battery
1,031 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 43%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Surface Laptop 4 turns on for 1–2 seconds, screen flashes, no fan, then immediately shuts off
My Microsoft Surface Laptop 4 suddenly stopped working after I left it charging overnight. When I press the power button, the screen turns on for around 1–2 seconds and then immediately turns off. There is no fan movement at all. I also hear a small…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-09-18T14:14:41.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 71%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYR%3C/text%3E%3C/svg%3E)
Younus Rizwan
0
Reputation points
answered
2026-09-19T00:13:18.9433333+00:00
Clary-N
18,945
Reputation points Microsoft External Staff
Moderator
2 answers
How to Fix Computer Restarting / Updating when I close my laptop lid?
Hello, My Surface laptop running Windows 11 has been restarting after an extended period of time (12-14 hours) with the lid closed. I am certain it is restarting because when I open the lid, the windows bootup screen shows and then the blue lock screen…
Surface | Surface Laptop | Power and battery
1,031 questions
asked
2026-09-15T15:19:28.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 77%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kavan Desai
0
Reputation points
answered
2026-09-16T00:16:51.2866667+00:00
S.Sengupta
33,091
Reputation points MVP
Volunteer Moderator