Our outlook email server got disconnected in Freshdesk

Katherine P 0 Reputation points
2026-11-13T13:49:13.3766667+00:00

Our outlook email server got disconnected in Freshdesk and we cannot receive new emails in Freshdesk. This is causing issu with the communication with our customer and potential disputes! Whta is the issue and how can we fix this?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Alina Le 5,820 Reputation points Independent Advisor
    2026-11-13T13:56:17.8533333+00:00

    Hello Katherine P

    Regarding the issue you're experiencing with Outlook in Freshdesk, I'd like to inform you of a connectivity issue that is currently impacting several Microsoft 365 services. This issue may be related to the difficulties you're encountering.

    According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Copilot, and Microsoft Defender XDR.

    User's image

    If you have Microsoft 365 administrator privileges, please kindly sign in to the Microsoft 365 Admin Center to view the details and latest updates of this issue.

    Here is the latest update:

    User's image

    Some regions have already been reported as restored, as shown in the image above. Please recheck the service status for your region.

    Please let me know if I can do anything more for you.

    Thank you!

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