Hotmail send / receive issues

Donald Worth 0 Reputation points
2026-11-13T12:53:39.44+00:00

As of mid-day 11/12/26, I can't send or receive emails in Hotmail. I understand Microsoft had a major Outlook issue yesterday and is working to resolve the issue. Please advise what the ETA is for resolving the Hotmail issue I cited. Thank you!

Outlook | Web | Outlook.com | Email
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  1. Jose Benjamin Solis Nolasco 13,106 Reputation points Volunteer Moderator
    2026-11-13T13:24:41.7933333+00:00

    Welcome to Microsoft Q&A!

    Hello, @Donald Worth I hope you are doing well,

    Microsoft has not publish ETA for this inciddent however infraestructure is getting Up and some countries are reciving emails, I suggest you keep monitoring.

    How to track live status:

    Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

    Navigate to Health > Service health.

    Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

    Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote.

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  2. AI answer

    2026-11-13T12:55:03.09+00:00

    Microsoft has not published a restoration ETA for a broad Outlook.com/Hotmail send-and-receive incident dated November 12, 2026; monitor the official Microsoft Service Health Status page for the current state.

    The Outlook.com known-issues page directs users experiencing access problems to Service Health, but it does not list this incident or provide a restoration estimate. Its previously documented storage-related send/receive incidents are marked fixed.^1^

    If Service Health is not green

    No user-side repair will resolve a confirmed Microsoft service incident. Wait for the status to return to normal, then retry sending a plain message and receiving a test message. Any estimated restoration time Microsoft makes public should appear in the incident update.

    If Service Health is green

    Treat the failure as potentially account-specific:

    1. Open Outlook.com in a browser and check Settings → General → Storage.
    2. If Microsoft cloud storage or the mailbox is full, remove enough content to restore capacity. A full storage allocation prevents both sending and receiving; messages sent to you while it was full are bounced to the sender and cannot be recovered.^2^
    3. If storage is available, check whether the account reports unusual activity or a temporary block.
    4. Look for a non-delivery report after sending. Its exact error code distinguishes a recipient/server rejection from an account restriction.
    5. If the failure continues, select Help in Outlook.com, enter the issue, scroll to Still need help?, and select Yes to contact support.^2^

    Do not post the Hotmail address, diagnostic headers, or other account details publicly.

    References

    1. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
    2. Can't send or receive email in Outlook.com | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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