Sending, receiving, and organizing email in Outlook.com
Microsoft has not published an Outlook-specific restoration time; the current public status reports an ongoing service degradation, so monitor the appropriate Service Health channel for Microsoft’s next update.^1^
Check the correct status channel
- Personal Outlook.com, Hotmail, or Live account: Check the Microsoft Service Health Status site. Microsoft’s Outlook.com support guidance directs users there for current access incidents.^2^
- Work or school Microsoft 365 account: An administrator should open Microsoft 365 admin center → Health → Service health, then select the active Exchange Online or Outlook incident. Its details contain the status, user impact, latest update, and any restoration estimate Microsoft has provided.^3^
- If the admin center is unavailable, use the public service-status page instead.
No device or account changes are indicated while the incident remains active. If Microsoft marks the service healthy but Outlook is still unavailable, a Microsoft 365 administrator should use Service health → Report an issue; Outlook.com users can select Help → Still need help? → Yes to contact support.^2^
References