Windows 11 sign in error

Dimitris Sarantidis 0 Reputation points
2026-11-13T11:08:49.37+00:00

Today, i turned on my windows 11 laptop and was met with the error "The User Profile Service failed the sign in". I attempted to sign in anyway but was stuck for 10minutes on the welcome screen. I then decided to enter windows recovery and attempt a fix on safe mode but BitLocker prevented it. So, i went into my microsoft account from my samsung phone to find the recovery key but the page would not load my BitLocker key. It would tell me that there is a problem, showing me a TraceID. After some google searches i was lead to check my OneDrive's state. When i tried to enter from my phone, the page would not continue after putting in my email or phone. What i mean is that the arrow to the right (to continue with the sign in) would simply not react. I know this has cascaded quite a lot but i am a university student with a personal account and i seriously need the files on that laptop. Is there anything i can do to fix the issues that i am getting and save my profile on my laptop?

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author
Virginia M 42,585 Reputation points Independent Advisor
2026-11-13T12:36:21.1833333+00:00

Hello, I’m Virginia.

Microsoft is down so chances are your problem is related to that.

Hopefully there’ll be a fix soon.

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