Log in failure

For a personal Outlook.com/Hotmail account, sign in through www.outlook.com rather than outlook.office.com, and complete verification in the regular Edge window where the code is successfully delivered.^1^

1. Use the correct sign-in path

• Personal account ending in @outlook.com, @hotmail.com, @live.com, or @msn.com: open www.outlook.com, select Sign in, and use the same password as your Microsoft account.^2^
• Work or school Microsoft 365 account: outlook.office.com may be appropriate. If that is your account type, contact your organization’s Microsoft 365 administrator if the error continues.

Do not repeat the InPrivate test: Microsoft documents that private browsing can prevent security checks from using the browser data needed for validation. Since the code arrives in regular Edge, continue there.^3^

2. Complete verification without triggering another temporary block

Because you have been trying for many hours:

1. Stop requesting additional codes for at least 24 hours.
2. Keep the regular Edge window open when requesting the next code.
3. Request one code and use only the newest code received.
4. If offered, choose another verification method already registered to the account, such as alternate email instead of SMS.
5. If using a VPN or proxy, disconnect it before that attempt. If possible, switch between your normal Wi-Fi and mobile cellular data.

Repeated code requests can trigger a temporary block. Microsoft advises waiting a day and avoiding repeated attempts because they may reset the time lock; some blocks can take longer to clear. Verification delivery can also be affected by regional traffic or limited SMS availability.^4^

3. If verification succeeds but Outlook still shows the request error

Check Microsoft’s public service-health page.^5^

• If Outlook shows an incident, wait until service health returns to normal.
• If no incident is shown, try the personal Outlook.com endpoint from a second device or a different network. This distinguishes an account/service problem from the current browser or connection.
• There is no confirmed public Microsoft notice in the available service-health information for a China-specific incident matching this exact error.

4. If you still cannot sign in

Use Microsoft’s sign-in helper from the Outlook.com support page. Outlook.com support cannot manually bypass sign-in protection or access the account; Microsoft directs users who cannot sign in to the account sign-in helper.^6^

If the helper cannot resolve it, use Microsoft’s support flow and select Get Help → Contact Support. Support agents cannot send password-reset links or directly change protected account details.^3^

References

1. How to sign in to Outlook.com | Microsoft Support
2. How to sign in to Hotmail | Microsoft Support
3. How to fix 'Let's help you move forward' error | Microsoft Support
4. Troubleshoot Microsoft verification code issues | Microsoft Support
5. Microsoft service health status
6. How to get support for Outlook.com | Microsoft Support