Having issues to log in to my email

Microsoft is currently reporting an Exchange Online service incident that can prevent access through Outlook on the web, desktop Outlook, mobile synchronization, and other connections, so monitor the service status rather than resetting or reinstalling Outlook at this stage.^1^

What to do now

1. Check the public Microsoft service health status page for recovery updates.^1^
2. Because these are work emails, notify your organization’s IT help desk or Microsoft 365 administrator by phone, Teams, or another available channel.
3. Ask the administrator to open Microsoft 365 admin center → Health → Service health → Exchange Online, select the active incident, and review its latest update and user-impact details.^2^
4. If the incident provides a workaround, use that specific workaround. Otherwise, mailbox access must wait for Microsoft’s service restoration.

Avoid repeatedly changing your password during an active service incident; an outage affecting mailbox connections is not resolved by a password reset.

If Microsoft reports that service is restored but you still cannot sign in

For a work or school Microsoft 365 account:

• Contact your organization’s IT administrator and ask them to check your account’s sign-in status, Exchange Online license, and mailbox access.
• If you have forgotten the password, use the work-or-school password reset option. Self-service reset works only when your organization has enabled it; otherwise, the administrator must reset it.^3^

For a personal Outlook.com, Hotmail, or Live account:

• Run Microsoft’s Sign-in Helper. It checks the account details and directs you to the appropriate recovery action.^4^
• If the account says it is temporarily blocked because of unusual activity, follow the password-reset process to unblock it.^5^

Do not post your email address, password, verification codes, or screenshots containing personal information in this forum.

References

1. Microsoft service health status
2. How to check Microsoft 365 service health
3. Forgot password to sign in to Microsoft 365, Intune, or Azure
4. I can't sign in to my Microsoft account | Microsoft Support
5. Unblock my Outlook.com account | Microsoft Support