Xbox Game Pass subscription

Sign in to Services & subscriptions with your son’s Microsoft account—the account that owns Game Pass—and select “Pay now” for the past-due subscription, even though your payment card funds it.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Pay for a past-due Microsoft subscription | Microsoft Support")

Retry the payment

1. Open Services & subscriptions.
2. Sign in with your son’s Microsoft account, not your family-organizer account. Microsoft specifically requires the child’s account when updating a child’s subscription.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")
3. Locate Xbox Game Pass.
4. Select Pay now.
5. Review the existing payment method:
   • Correct an expired card or outdated details, or
   • Select Add a new way to pay and enter another card or supported payment method.
6. Select Next to submit the outstanding payment.

The subscription should stop showing as past due after the payment processes. A Microsoft/Xbox gift card, subscription card, or Microsoft account balance cannot settle an already past-due subscription.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Pay for a past-due Microsoft subscription | Microsoft Support")

If “Pay now” is still missing

• Confirm that Game Pass appears under the child’s Services & subscriptions page. If it appears under a different Microsoft account, that account owns and must manage it.
• If the subscription is listed but is not marked past due, select Manage → Change how you pay. This option applies to subscriptions with recurring billing; if the required method is absent, select Add a new way to pay.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")
• If it is a prepaid subscription, its payment method cannot be changed; payment information can instead be updated before purchasing another subscription after the prepaid term expires.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Change your Microsoft subscription payment method and options | Microsoft Support")
• If another payment attempt is declined, check that the card is current and review whether the Microsoft or Xbox account is suspended. Microsoft’s purchase troubleshooting page also provides its guided troubleshooter and purchasing-support route.^3^

Family Safety’s Add money feature is for funding a child’s account for purchases; it is not the recovery path for an overdue Game Pass renewal.

References

1. [Pay for a past-due Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. [Change your Microsoft subscription payment method and options | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
3. Troubleshoot buying issues with Microsoft Store | Microsoft Support