Not getting my bitlocker recovery key

Isnu Gupta 0 Reputation points
2026-11-13T09:11:04.7566667+00:00

Hello Microsoft Support,

I need assistance accessing my BitLocker recovery keys. My ASUS VivoBook has two BitLocker-locked partitions.

Both recovery-key protectors show "Microsoft account backup", but the recovery-key webpage repeatedly displays "Something happened. Wait a bit, then try again."

Recovery Key ID prefixes:

  • C: 60A5AED8
  • D: D0414F40

Please help me troubleshoot access to my existing recovery-key backups.

I need to recover my personal files without formatting or reinstalling Windows.

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. GsN5034 - IA 79,510 Reputation points Independent Advisor
    2026-11-13T09:48:40.12+00:00

    Hello,

    Currently, some Microsoft services are experiencing global outages where Outlook, OneDrive, and other Microsoft 365 services may not work as expected.

    You can check the latest service health status at the link below.

    https://status.cloud.microsoft/

    Microsoft is investigating the issue and working to restore the affected services. Availability may vary by region and service.

    Once the service has been restored, sign in to the BitLocker Recovery page with your Microsoft account to locate the 48-digit key for your drive: https://account.microsoft.com/devices/recoverykey

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