Is outlook still down?

Microsoft currently lists an active Microsoft 365 incident affecting access to Outlook on the web, but no official public resolution time or date has been published. ^1^

If Ecobillz is covered by this incident, there is no employee-side remediation; access should recover as Microsoft deploys its service fix. Avoid clearing every employee’s cache or rebuilding Outlook profiles during a confirmed service incident.

Check Ecobillz-specific updates

Ask an Ecobillz Microsoft 365 administrator to:

1. Sign in to the Microsoft 365 admin center.
2. Go to Health → Service health.
3. Open the active Exchange Online or Outlook on the web incident.
4. Review All updates for:
   • Current status and user impact
   • Latest Microsoft update
   • Any restoration estimate
   • The next scheduled update time
5. Optionally select Manage notifications for this issue to receive updates.

The authenticated dashboard provides tenant-specific incident information and is the authoritative place to determine whether Ecobillz is affected. Service Support administrators and Helpdesk administrators can also view Service health. ^2^

Employees without admin access should forward these instructions to Ecobillz’s IT or Microsoft 365 administrator. The public status page provides general updates but may contain less detail than the tenant dashboard.

If no matching incident appears

If Health → Service health shows no relevant incident, or Ecobillz remains affected after Microsoft marks it Service restored:

1. In Service health, select Report an issue and submit the organization-wide symptoms.
2. Open Support → New service request in the Microsoft 365 admin center.
3. Include:
   • When the failure began, with time zone
   • Whether Outlook web, desktop, and mobile are affected
   • The number or percentage of affected users
   • Exact error messages and timestamps
   • Confirmation that the issue affects different networks and devices, if tested

Do not post tenant IDs, session IDs, or employee information on a public forum.

References

1. Microsoft service health status
2. How to check Microsoft 365 service health