I am unable to login to my hotmail account

The current Microsoft service degradation is consistent with Outlook.com showing “Failed to fetch,” so avoid resetting your password and wait until Microsoft reports normal service before trying again. Check the public status page for recovery updates ^1^.

What to do now

1. Open the Service Health Status page above.
2. If Outlook or Microsoft consumer services show a degradation, wait for the status to return to normal.
3. Once service is restored, sign in through the official Outlook.com page. Microsoft confirms that Hotmail now uses Outlook.com and the same Microsoft Account username and password ^2^.
4. Avoid repeated sign-in or password-reset attempts while the outage continues; the error does not by itself establish that your password is wrong.

Microsoft’s Outlook.com issues page also directs users who cannot access Outlook.com to the Service Health Status site ^3^.

If the status is normal but the error remains

Try these in order:

1. Open an InPrivate/Incognito browser window and sign in again. This bypasses existing Outlook cookies and cached session data.
2. If that works, clear the normal browser window’s cookies and cache for Microsoft/Outlook sites, close all browser windows, and retry. This approach is also recommended for browser-specific Hotmail sign-in failures ^4^.
3. If the private-window attempt also fails, run Microsoft’s sign-in troubleshooter from the official Hotmail sign-in guidance ^2^.
4. If Microsoft explicitly says the account is blocked or requests identity verification, follow the unblock or verification process shown by that troubleshooter. Do not use third-party account-recovery services.

If the problem persists after service health is green, record the exact error text, time, browser/device, and whether it occurs on both Wi-Fi and mobile data; provide those details when requesting Microsoft account support.

References

1. Service Health Status - Microsoft
2. How to sign in to Hotmail | Microsoft Support
3. Fixes or workarounds for recent issues on Outlook.com
4. I cannot sign int my hotmail account on my mac - Microsoft Q&A