Trying to access BitLocker Recovery Keys results in infinite loading screen or error page with Trace IDs.

Eugene Avila 0 Reputation points
2026-11-13T01:53:50.12+00:00

A device I use became locked with a BitLocker Recovery screen upon startup. Though I don't believe I ever used a Microsoft account on this device, I used a different device to attempt to login to the Microsoft account most likely to have been used on that device. However, logging in results only in a loading screen for the most part, and a few times in an error page with the Trace IDs . Attempting to login on an InCognito browser produced Trace ID . Clicking on other items on the sidebar menu (Account, Your Info, Address Book, Payment Options, etc) works fine, but only the Devices tab produces these errors.

Windows for home | Windows 11 | Recovery and backup
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