wHAT IS GOING ON WITH MICROSOFT 365

Microsoft 365 is experiencing a service disruption, but Microsoft has not announced an automatic outage refund; monitor the public status page and submit any outage-related compensation request separately from the standard subscription-cancellation process.

Check the outage

• Open the public Microsoft service health status page for current updates. ^1^
• If this is a work or school subscription, ask the Microsoft 365 administrator to open Microsoft 365 admin center → Health → Service health. The Active issues Microsoft is working on section contains incident details and updates specific to the organization. ^2^
• While the incident remains active, wait for Microsoft’s restoration updates rather than reinstalling the apps or changing account settings.

Request compensation for the outage

An outage-related refund or goodwill credit is not the same as the normal cancellation refund described below, and the available information does not confirm that Microsoft will automatically provide one.

• Personal or family subscription billed by Microsoft: Contact Microsoft Support at Contact Microsoft Support. Enter Microsoft 365 outage refund, select Get Help, and then Contact Support. Provide the affected service, outage dates and times, and any incident information shown on the status page.
• Work or school subscription: The tenant administrator or billing owner should create a support request through the Microsoft 365 admin center. Any compensation or service-credit request must be reviewed against the organization’s agreement; the material available here does not establish eligibility.
• Subscription purchased from Apple, Google Play, Amazon, or another retailer: Contact that billing provider. Microsoft cannot refund payments collected by a third party. [^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party")

If you want to cancel and check the normal refund policy

This route applies to eligible consumer subscriptions purchased directly from Microsoft; it does not establish compensation for the outage.

1. Go to Services & subscriptions.
2. Sign in with the Microsoft account that purchased Microsoft 365.
3. Find Microsoft 365 and select Manage.
4. Select Cancel or Upgrade or Cancel.
5. Complete the prompts. Microsoft will automatically indicate whether the cancellation qualifies for a refund.

Not every cancellation produces a refund. If no refund is issued, access normally continues until the current billing period ends. [^4^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If Turn on recurring billing appears instead of Cancel, the subscription is already scheduled to expire and will not renew. [^5^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "How to get a refund on a Microsoft subscription | Microsoft Support")

References

1. Microsoft service health status
2. How to check Microsoft 365 service health
3. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
5. [How to get a refund on a Microsoft subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])