Speak to live agent

Dearne Carroll 0 Reputation points
2026-11-13T00:06:19.39+00:00

Speak to live gent as we have issues with our subscription and storage plan exceeded

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. SD - IA 183.2K Reputation points Independent Advisor
    2026-11-13T02:12:01.81+00:00

    Hi,

    Although this forum is mostly managed by non-Microsoft staff, I'll be happy to help and share the steps for live chat if needed.

    Can you share a screenshot of

    https://onedrive.live.com/?v=managestorage&sw=bypassConfig

    I look forward to hearing from you to get the results of the troubleshooting.

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  2. AI answer

    2026-11-13T00:06:31.36+00:00

    For subscription and storage issues on a personal Microsoft account, use Microsoft Support contact options:

    1. Open Get Help on Windows.
    2. Type Chat with an agent and press Enter.
    3. Select Contact support.
    4. Choose Microsoft 365 or the relevant product.
    5. Follow the prompts to connect with a live agent or select Call me back if that option is offered.

    For OneDrive personal accounts, technical support is also available through Contact Microsoft Support. On mobile, support can be contacted from the OneDrive app by opening the app and gently shaking the device.

    If the issue is that storage has not updated after a subscription change, first check whether the subscription is visible in Manage your storage. Subscription changes can take up to 24 hours to appear. If it still does not appear after 24 hours, contact Support.

    If the storage problem is caused by being over quota, files remain available but become read-only until storage is reduced or more storage is applied.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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