Email storage full

Dearne Carroll 0 Reputation points
2026-11-12T23:56:40.1066667+00:00

Hi we have an issue with our email s being full, we had not realised we had already purchased a 100g storage plan, and when it was full we purchased another 100 g plan and should of gone the 1tb plan.

subsequently our emails are still not sending but we need a refund on the plan we just purchased so we can set up the bigger storage plan

please help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Brian Tillman 28,220 Reputation points Independent Advisor
    2026-11-13T01:06:26.86+00:00

    Hi. I'm Brian and I"ll try to help.

    It could be that your email isn't working properly because Microsoft services are experiencing a big outage (since about 12:30 EST today). You might want keep track of the outage status at https://status.cloud.microsoft/m365/ and check again when it's over.

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