Using classic Outlook for Windows in business environments
A widespread Microsoft 365/Outlook disruption is being reported today, November 12, 2026, but Microsoft has not published a confirmed restoration time; monitor the incident in Microsoft 365 Service health for the next update.^1^
Check your organization’s incident status
If you or your IT provider administers Microsoft 365:
- Sign in to the Microsoft 365 admin center.
- Go to Health → Service health.
- Under Active issues Microsoft is working on, open the Exchange Online or Outlook incident.
- Review Status, User impact, Last updated, and All updates. Microsoft posts investigation and restoration progress there.^2^
If the admin center is inaccessible, check the public Microsoft service health status page.^3^
A time shown as the next update is not necessarily the restoration deadline. The current reports indicate that no official restoration ETA has been announced.^4^
What to do meanwhile
- Try your business mailbox through Outlook on the web. If web access also fails and Service health lists an incident, wait for Microsoft’s restoration updates rather than reinstalling or reconfiguring Outlook.
- Avoid removing the account or deleting the Outlook profile during an active service incident.
- If Service health says your organization is unaffected and webmail works, check the bottom of classic Outlook. If it shows Working Offline, select Send/Receive → Work Offline, then select Send/Receive again.^5^
- If the incident is not listed for your tenant, an administrator can select Report an issue on the Service health page. Microsoft will examine related tenant reports and display the report’s status there.^2^
References
- office 365 Outlook and SharePoint seems to be unreachable today Nov ...
- How to check Microsoft 365 service health
- Microsoft service health status
- Looking for a responce from Microsoft on Outage
- [Classic Outlook](https://support.microsoft.com/outlook/i-can-t-send-or-receive-messages-in-outlook#make-sure-you're-connected-to-the-internet)