No Email Service since 12:20 pm

Julie Brigman 0 Reputation points
2026-11-12T22:56:33.95+00:00

When will my email be back up and running????????? It has been out since 12:20pm. This is unacceptable. I am trying to run a business and I depend on this email for running my business.

Julie Brigman

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Dora-T 2,175 Reputation points Independent Advisor
    2026-11-12T23:42:02.1566667+00:00

    Hi @Julie Brigman

    I understand how frustrating this must be, especially when you rely on email to run your business.

    Based on your description, this issue appears to be related to Microsoft's ongoing service incident (Incident ID: MO1550821), which is affecting connectivity to multiple Microsoft 365 services, including Exchange Online, Microsoft Teams, and SharePoint Online.User's image

    If you are an admin, you can review Microsoft's service health advisory directly through the Microsoft 365 Admin Center. If you're an end user without admin permissions, kindly reach out to your Microsoft 365 administrator for assistance. As Microsoft has not yet confirmed a full restoration time, please continue to follow the incident updates in the Service Health dashboard, where Microsoft will share further information as recovery progresses.

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  2. AI answer

    2026-11-12T22:58:10.63+00:00

    A widespread Microsoft 365/Outlook disruption is being reported today, November 12, 2026, but Microsoft has not published a confirmed restoration time; monitor the incident in Microsoft 365 Service health for the next update.^1^

    Check your organization’s incident status

    If you or your IT provider administers Microsoft 365:

    1. Sign in to the Microsoft 365 admin center.
    2. Go to Health → Service health.
    3. Under Active issues Microsoft is working on, open the Exchange Online or Outlook incident.
    4. Review Status, User impact, Last updated, and All updates. Microsoft posts investigation and restoration progress there.^2^

    If the admin center is inaccessible, check the public Microsoft service health status page.^3^

    A time shown as the next update is not necessarily the restoration deadline. The current reports indicate that no official restoration ETA has been announced.^4^

    What to do meanwhile

    • Try your business mailbox through Outlook on the web. If web access also fails and Service health lists an incident, wait for Microsoft’s restoration updates rather than reinstalling or reconfiguring Outlook.
    • Avoid removing the account or deleting the Outlook profile during an active service incident.
    • If Service health says your organization is unaffected and webmail works, check the bottom of classic Outlook. If it shows Working Offline, select Send/Receive → Work Offline, then select Send/Receive again.^5^
    • If the incident is not listed for your tenant, an administrator can select Report an issue on the Service health page. Microsoft will examine related tenant reports and display the report’s status there.^2^

    References

    1. office 365 Outlook and SharePoint seems to be unreachable today Nov ...
    2. How to check Microsoft 365 service health
    3. Microsoft service health status
    4. Looking for a responce from Microsoft on Outage
    5. [Classic Outlook](https://support.microsoft.com/outlook/i-can-t-send-or-receive-messages-in-outlook#make-sure-you're-connected-to-the-internet)
    AI-generated content may be incorrect. Read our transparency notes for more information.

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