Artifact Signing organization identity validation stuck "In Progress" 14 days after requested document was uploaded

Michael Lopez 0 Reputation points
2026-11-12T22:49:17.3933333+00:00

Hi,

Our organization identity validation for Azure Artifact Signing has been stuck at "In Progress" for two weeks, and we haven't heard anything since we uploaded the requested document.

Timeline

  • Oct 29: Created a new organization identity validation (Public Trust) on our Artifact Signing account.
  • Oct 29: Received the "Request for additional documents" email and uploaded a domain registration receipt for our company domain the same day.
  • Since then: no approval, rejection, or further request. The portal still shows "In Progress."

Our earlier validation in September failed, so this is our second attempt. We want to make sure it doesn't stall or expire while waiting on review.

Questions

  1. Can someone on the Artifact Signing team check whether the uploaded document is sufficient? The domain receipt lists the company owner's personal name rather than the company name. We can provide our state business filing that links the domain's brand name to the registered company, our LLC formation records, and a signed letter from the owner. The portal doesn't allow additional uploads while the request is In Progress, so please let us know where to send them.
  2. The Azure troubleshooter says a validation stuck In Progress can mean the primary email verification link was never completed. We can't find a separate verification email for this request. Is there a way to confirm whether email verification is pending, or to resend it?
  3. Roughly how long should review take after documents are submitted?

Our subscription is on the Basic support plan, so we can't open a technical support ticket for this. I can share the subscription ID, account name, and validation request ID privately.

Thanks.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-11-12T22:51:32.49+00:00

    Keep the existing validation request while it remains In Progress with no Action Required notice; check the request’s detail page for an explicit email-verification prompt, and request private follow-up through this Artifact Signing-tagged Q&A thread rather than creating a duplicate.

    What to do now

    1. In the Azure portal, open Artifact Signing account → Objects → Identity validations, then select the current validation—not just the overview status.
    2. Check whether the details explicitly say Complete your email verification:
      • If no such prompt appears: Leave the request active. After document submission, In Progress is the normal review state; if more evidence is needed, it should change to Action Required and an email should be sent. Final results are Completed or Failed, also accompanied by email. ^1^
      • If that prompt appears: The primary-email step is still outstanding. Verification links expire after seven days, and Microsoft documents that an expired link cannot be resent for the same request; a new identity-validation request is required. ^2^
    3. If email verification is complete, do not create another request merely to accelerate review. Microsoft states that concurrent requests for the same entity do not help and cannot be expedited. Continue with this Q&A escalation because Microsoft lists Artifact Signing-tagged Q&A as a supported assistance channel when Azure Support is unavailable. ^2^

    A closely matching Public Trust organization case at 12 business days was treated as still within a 1–20 business-day review window. Count business days from the document-upload date, not calendar days. ^3^

    Document sufficiency

    The domain receipt cannot be confirmed as sufficient from the portal status alone. Because it identifies the owner personally rather than the legal entity, keep the following ready:

    • State business filing connecting the brand/domain to the legal company
    • LLC formation or registration records
    • Domain registration or renewal evidence
    • Any requested owner authorization statement

    Do not post these publicly or send them to an unverified address. The documented workflow expects additional evidence to be requested through an Action Required state and email. Public Trust validation uses the legal business entity, and the primary email and website domain should belong to that entity. ^1^

    For private follow-up, provide the validation ID, subscription ID, account name, region, request date, and document-upload date only through a private channel initiated by identifiable Microsoft staff. In the public thread, state only that:

    • The request is a Public Trust organization validation.
    • The requested document was uploaded on October 29.
    • The detail page either does or does not show Complete your email verification.
    • No Action Required email or portal notice has appeared.

    Comparable stalled validations have required validation-team follow-up, including a case that was subsequently marked verified after the team received the necessary details. ^4^

    If email verification has expired

    Only if the detail page confirms that email verification remains incomplete:

    1. Do not delete the request until you have recorded its validation ID and current state.
    2. Delete the in-progress request and create a new validation with a monitored primary mailbox that accepts messages containing external links.
    3. Complete the new verification link within seven days.

    An accepted Artifact Signing Q&A answer clarifies that deleting an in-progress request is allowed and that the “three attempts” rule concerns attempts to upload requested documentation, rather than simply creating the validation request. ^5^

    References

    1. Quickstart: Set up Artifact Signing
    2. Artifact Signing FAQ
    3. Artifact Signing organization identity validation "In Progress" since ...
    4. Organization Identity Validation Stuck in 'In Progress' since 10 days - Microsoft Q&A
    5. Artifact Signing identity validation stuck on email verification – no resend option / third validation attempt - Microsoft Q&A
    AI-generated content may be incorrect. Read our transparency notes for more information.

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