Artifact Signing organization identity validation "In Progress" since Oct 22 after documents were submitted

Moody A 0 Reputation points
2026-11-10T00:06:56.2433333+00:00

Our organization identity validation for Artifact Signing (Public Trust, organization, Canada) has been "In Progress" since October 22, 2026. We would appreciate someone from the service team checking whether it is waiting on anything.

What has been completed: on October 22 the request was created and the organization's representative completed the identity verification step. The same day we received the "Request for additional documents" email and uploaded both documents (articles of incorporation and a domain purchase invoice). Both show as received in the portal.

Since then the status has stayed "In Progress", with no "Action Required" item and no further email. As of November 9 that is 12 business days. We have not deleted or re-created the request, following the guidance in other threads here.

Identity validation ID: df6307a0-13c5-4716-a422-6aed29c35e5a

Account region: East US

Identity type: Public (organization)

Could someone confirm whether the request is in the normal review queue or blocked on a step we cannot see, and whether there is anything we should submit or correct? We can share the subscription ID, tenant ID and account details privately.

Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-11-10T00:07:15.94+00:00

    For public organization identity validation, the documented processing time is 1 to 20 business days, and it can take longer if more documentation is needed. Based on the dates provided, 12 business days is still within the normal documented review window.

    What is supported by the documented guidance:

    1. "In Progress" can be normal during review
      • After the representative completes individual identity verification, the request returns to In Progress while validation continues.
      • If more documents are needed, the status changes to Action Required and an email is sent.
      • If there is no Action Required state and no new email, that indicates there is currently no documented user action to take from the portal side.
    2. The submitted documents match the documented examples
      • Official business documents such as articles of incorporation are listed as acceptable.
      • Domain registration or renewal documentation that lists the entity and contact information is also called out.
    3. Status updates are sent by email and visible in the portal
      • The guidance states that updates to identity validation status are communicated by email, and status can also be checked in the Azure portal.
    4. If assistance is needed, use Azure Support or Microsoft Q&A
      • For Artifact Signing identity validation questions, the documented support paths are Azure Support or Microsoft Q&A with the artifact-signing tag.

    A practical next step is:

    • Continue monitoring the primary email address used on the request and the Identity validations status in the Azure portal.
    • If the request moves to Action Required, upload any newly requested documentation from the portal.
    • If no update arrives and assistance is still needed, use Azure Support or continue through Microsoft Q&A for Artifact Signing.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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