my hotmail account quit sycning

Mark Mall 0 Reputation points
2026-11-12T22:39:40.7233333+00:00

at 12:43 pm my hotmail account quit synching...when I try to log in it just spings

Outlook | Web | Outlook.com | Email
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  1. EmilyS_726 34,285 Reputation points Volunteer Moderator
    2026-11-12T22:52:18.4633333+00:00

    Hello

    There's currently a global outage affecting some Microsoft services, including Outlook, OneDrive, Copilot and others. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/

    Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

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  2. AI answer

    2026-11-12T22:39:55.4166667+00:00

    Try these checks in order:

    1. Check whether Outlook.com is having a service issue. If the service status is not green, wait and try again.
    2. Try signing in at Outlook.com in a private or InPrivate browser window. This helps rule out a stuck sign-in session.
    3. If the page keeps spinning, clear browser cache and cookies for Microsoft/Outlook sites, then try again.
    4. If the password is correct but sign-in still fails, use the Microsoft account sign-in helper or account recovery flow.
    5. If the account is being flagged for unusual sign-in activity, complete the identity verification prompts. This can happen when signing in from a new device or location.
    6. If the username is not recognized, make sure the Hotmail address is typed with the correct domain, such as .com or .co.uk, and try any other alias or phone number on the account.
    7. If mail is still syncing in classic Outlook but not on the web, restore browser sign-in first. Existing Outlook sessions can continue temporarily with an older authentication token.
    8. If using the iPhone or iPad Mail app, re-enter the account password in Settings > Mail > Accounts > Outlook, then open Mail and confirm syncing resumes.

    If the account has not been signed in to for more than 2 years, it may have been deleted.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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