Duplicate charge the same person but different account request consolidation of the the accounts

Tesfaye Aleme 0 Reputation points
2026-11-12T20:30:12.8666667+00:00

Dear Microsoft Billing Support,

I am writing to formally request that you correct a billing problem I have been trying to resolve for several months. I have been charged for Microsoft 365 on three separate Microsoft accounts, all of which are mine. I only need one subscription.

My accounts:

  1. [Moderator Note: Personal Info Removed]@gmail.com – first subscription, ends November [2026 – please confirm]
  2. [Moderator Note: Personal Info Removed]@outlook.com – second subscription
  3. [Moderator Note: Personal Info Removed]@outlook.com – my main account. Next charge: September 18, 2027, $129.99
  4. For all the email addresses, the following phone number is connected: [Moderator Note: Personal Info Removed]

Because of these duplicate charges, I have paid for about four months of subscription time that I could not use.

I am requesting the following:

  1. Keep [Moderator Note: Personal Info Removed]@outlook.com as my only Microsoft 365 account.
  2. Cancel the subscriptions on [Moderator Note: Personal Info Removed]@gmail.com and [Moderator Note: Personal Info Removed]@outlook.com and stop all future charges on those accounts.
  3. Either refund the duplicate charges to my payment method, or add the unused paid time to my [Moderator Note: Personal Info Removed]@outlook.com subscription.
  4. As compensation for the months of lost service and the repeated time I have spent contacting support, extend my [Moderator Note: Personal Info Removed]@outlook.com subscription by two years, moving my next renewal from September 18, 2027, to September 18, 2029.
  5. Send me written confirmation by email with a case number and the new renewal date.

I have contacted support several times without a resolution. Please escalate this to a billing supervisor if needed. If the duplicate charges cannot be corrected, I will need to dispute them with my card issuer.

You can reach me at [Moderator Note: Personal Info Removed]. Please call me back so I can speak with a live agent.

Thank you for resolving this promptly.

Sincerely,

Tesfaye Aleme

[Moderator Note: Personal Info Removed] @outlook.com

[Moderator Note: Personal Info Removed]

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. Xavier-D 14,535 Reputation points Microsoft External Staff Moderator
    2026-11-13T06:14:42.4033333+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    Hello Tesfaye Aleme,

    I can see that you are having issue with duplicate charge the same person but different account

    Because this is only an Q&A forum we can interfere with your accounts to correct the charge or issue the refund for you, I suggest you contact Microsoft Support for further assistance on this issue. Here is how you can reach a live agent for support:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

    • Visit this website: Contact - Microsoft Support   
    • Type Contact in the search box.   
    • Now click Get help, and Select Ask our support assistant or Sign in to contact support below. 
    • Chat with the support assistant like in the screenshot  
    • Select contact support and it should take you to the Products and services tab, and choose either Microsoft 365 and Office category.   
    • On the Category tab, choose Technical support.   
    • Go to Confirm.   
    • You can now choose the option of Chat with a support agent on your web browser.   

    User's image

    I hope you can get the support you need,

    have a nice day.

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