hotmail not working

Ken Williams 0 Reputation points
2026-11-12T20:20:08.9466667+00:00

I am not able to access my Hotmail account on my desktop, laptop and iPad. What’s going on?

Outlook | Web | Outlook.com | Email
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  1. AI answer

    2026-11-12T20:21:21.0466667+00:00

    Microsoft is currently reporting service degradation, so Hotmail failing on your desktop, laptop, and iPad is most likely a service-side outage; no changes to those devices are needed while the incident remains active.^1^

    What to do now

    1. Open the Microsoft service health status page.
    2. If Outlook or Microsoft 365 shows anything other than normal/green status, wait for Microsoft to resolve the incident.
    3. Retry Hotmail after the status returns to normal. Access should recover without reinstalling Outlook, changing your password, or removing the account.

    Microsoft’s Hotmail guidance specifically recommends waiting and trying again when service status is not green.^2^

    If the service is normal but access still fails

    Try signing in directly at Outlook.com in a browser. If you receive a password, blocked-account, or identity-verification message, use Microsoft’s sign-in troubleshooter from its Outlook.com sign-in support page.^3^

    If your password is accepted nowhere even after the outage ends, recover the account. Microsoft’s recovery process sends a security code to a registered recovery method and then lets you create a new password.^4^

    Do not repeatedly reset the password during an active outage; that will not repair a service-side incident and can make later sign-in troubleshooting more confusing.

    References

    1. Microsoft service health status
    2. How to sign in to Hotmail | Microsoft Support
    3. How to sign in to Outlook.com | Microsoft Support
    4. My username and password have stopped working | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Jose Benjamin Solis Nolasco 13,106 Reputation points Volunteer Moderator
    2026-11-12T20:23:53.15+00:00

    Welcome to Microsoft Q&A!

    Hello,

    What you are experiencing is currently linked to an active Microsoft 365 service incident tracked under ID EX1550543.

    Microsoft initially reported intermittent connectivity issues affecting Exchange Online mailboxes in the Americas, and has since updated the advisory to confirm that the issue may impact general Microsoft 365 service connectivity across any region.

    What this means for your environment:

    • Affected Services: Primarily Exchange Online / Outlook (desktop client, Outlook on the web, and mobile apps), along with potential authentication or connection timeouts across broader Microsoft 365 services (such as Teams, SharePoint/OneDrive, or the Microsoft 365 Admin Center) that rely on shared front-end connectivity infrastructure.

    Action Required: No configuration changes are needed on your tenant or client devices. Microsoft engineering teams are actively working on mitigation.

    How to track live status:

    Open the Microsoft 365 Admin Center using a Global Admin or Service Support Admin account.

    Navigate to Health > Service health.

    Search for incident ID EX1550543 for real-time mitigation progress and root cause updates.(You can also follow official updates via @MSFT365Status on X).

    Help make this community better for everyone: if this answer resolved your issue, please accept it or leave an upvote.

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