Microsoft Office Not Working

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2026-11-12T20:03:07.1166667+00:00

Office is not working. I have no devices listsed on my Account and the Account Tab does not work.

I just renewed my subscription but I continued to get notification that the I had not paid. My account shows that I did pay and my credit card shows that payment has been made.

I need help

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Mark 0 Reputation points
    2026-11-12T20:11:20.88+00:00

    I don't see renewal or expiration date

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  2. Jonathan Deives 83,670 Reputation points Independent Advisor
    2026-11-12T20:38:37.55+00:00

    Microsoft is currently experiencing a service issue with some Microsoft 365 services today, which may be why the Account tab is not working and your renewal is not showing correctly.

    You can follow the updates on this issue here: Microsoft 365 Status and https://status.cloud.microsoft/ (this page is loading slow).

    Once the service is back to normal, open Word, sign out of Office at the top right, restart your PC, then sign back in. Then check if the expiry date of your subscription is listed correctly at account.microsoft.com/services.

    If the renewal is still not recognized after that, contact billing support:
    On your computer, click the Start menu and type Get Help or go to support.microsoft.com/contactus
    Type “Billing” as the keyword > Click the “Contact Support” button.
    Choose “Microsoft 365” > “Manage my subscription”.
    You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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