Log in Problems.

There is a current Microsoft/Outlook service disruption that may be causing the ERR_CONNECTION_RESET, so check Microsoft’s service status and wait until Outlook is shown as healthy before changing your Hotmail password or account settings.^1^

What to do now

1. Open the Microsoft service health status.
2. Look for an incident affecting Outlook.com, Outlook, or Microsoft account access.
3. If an incident is displayed, no repair is required on your computer. Wait for the status to return to normal, then open Outlook.com and select Sign in. Microsoft’s Hotmail guidance specifically recommends waiting when service status is not green.^2^

ERR_CONNECTION_RESET occurs before the Hotmail sign-in page completes loading. It therefore does not, by itself, indicate an incorrect password or blocked account.

If service health is green

Determine whether the connection is failing only in Edge or across your Internet connection:

1. Open another website in Edge.
   • If other sites also fail, proceed to the Windows network steps below.
2. Open Outlook.com in an InPrivate window:
   • Edge menu ⋯ → New InPrivate window.
3. If it still fails, try another browser.
4. Try from a phone:
   • First on the same Wi-Fi.
   • Then turn Wi-Fi off and try using mobile data.

The results identify the likely path:

• Works on mobile data but not Wi-Fi: the home router, Internet provider, proxy, VPN, or network security software is likely interrupting the connection.
• Works in another browser or InPrivate: the problem is specific to Edge settings, cached data, or an extension.
• Fails on every device and network while service health reports an incident: wait for Microsoft to restore the service.

If the problem is limited to Edge

1. Turn off any VPN or proxy temporarily.
2. In Edge, select ⋯ → Extensions → Manage extensions.
3. Temporarily disable ad-blocking or security extensions, then reload Outlook.com. Microsoft documents browser extensions and ad blockers as causes of some Outlook.com loading failures.^3^
4. Do not leave the firewall or antivirus disabled. If testing security software changes the result, re-enable it and use its support instructions to permit Edge and Microsoft sign-in sites.

If all websites or devices fail on your Wi-Fi

• Windows 11: open Get Help, search for Network and Internet troubleshooter, and run the automated diagnostic.
• Windows 10: go to Start → Settings → Network & Internet → Status → Network troubleshooter.
• If needed, restart the modem/router: unplug it for at least 30 seconds, reconnect it, wait for its status lights to stabilize, and test again.^4^

Only use Microsoft’s account sign-in troubleshooter if the Outlook page eventually loads but then rejects the username, password, or verification. That is a different symptom from ERR_CONNECTION_RESET.^5^

References

1. Microsoft service health status
2. How to sign in to Hotmail | Microsoft Support
3. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
4. Fix Wi-Fi connection issues in Windows
5. How to sign in to Outlook.com | Microsoft Support