Cannot access my Outlook/Hotmail account on my LAPTOP

Janice V 0 Reputation points
2026-11-12T19:40:45.49+00:00

Hello,

I'm having trouble loading my Hotmail account on my windows laptop - in Edge, Firefox, and Chrome. Whenever I tried to login to my Hotmail account, the Outlook loading sign shows but lingers and doesn't progress to my inbox. I’ve tried accessing form a different windows machine, and the result is same.  

I've looked for suggestions online, and the main one I found was the 'clear one's cache' - I've done this in mentioned browsers but no luck.

I have outlook mobile app and I am using it with another outlook account, and I have tried adding my Hotmail account there( by choosing the option of add another account) and it works, and I can access the mailbox. However not able to access it on my laptop devices using any web browser.  

Outlook | Web | Outlook.com | Email
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  1. EmilyS726 279.8K Reputation points Independent Advisor
    2026-11-12T20:12:51.61+00:00

    Hello There's currently a global outage affect some Microsoft services, including Outlook. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/ however, even this page is loading extremely slow right now. As forum helpers, we don't have insider information regarding when this will be restored. I am sorry.

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