not receiving emails despite trying everything

Welcome Alison Holder,

Thank you for reaching out to Microsoft Q&A forum.

Could you please clarify the following?

• Are the affected emails coming from the same sender, or does this happen with emails from different senders?
• Are you using an Outlook.com/Hotmail personal email address, or have you added a Gmail, Yahoo, or another email account to New Outlook?
• Have you already checked the Safe Senders and Blocked Senders lists?

In the meantime, please try this initial check:

• Open New Outlook.
• Select Settings (gear icon).
• Navigate to Mail > Junk email.
• Check whether the affected email addresses appear under “Blocked senders and domains”. If they do, remove them.
• You can also add trusted addresses under “Safe senders and domains” to help prevent their messages from being classified as junk.

Looking forward to your update.

Hi @Alison Holder

Marking a message Not junk only moves that one message back to your inbox. It doesn't stop the next one from that sender going to Junk. The fix is to add the sender to your Safe senders list, because Microsoft says addresses on that list are never treated as junk.

In Outlook.com or the new Outlook:

1. Select Settings (the gear icon) > Mail > Junk email.
2. Scroll down to Senders and open the Safe senders and domains tab.
3. Select + Add safe sender, type the address (or just the domain, like company.com, to cover everyone there), then select OK and Save.

In classic Outlook for Windows: right-click one of those messages in Junk, then choose Junk > Never Block Sender.

Two more things worth checking while you're in Settings:

• Make sure the same address isn't also on your Blocked senders list on that same page.
• Look at Settings > Mail > Rules for any rule that moves messages to Junk or deletes them. That could also explain emails you never see at all.

Which Outlook are you using: Outlook.com in a browser, the Outlook app on Windows, or a phone?

If the emails stay in your inbox after this, please consider accepting it as the answer. If they still land in Junk, let me know and I'll be happy to keep helping.

Reference:

• https://support.microsoft.com/en-us/outlook/mail/add-recipients-to-the-safe-senders-list-in-outlook
• https://support.microsoft.com/en-us/outlook/mail/block-or-unblock-senders-in-outlook