two accounts for 365

Question

two accounts for 365

Christina Muskin 0

I accidently have two 365 subscriptions with two email addresses. so I am paying for two accounts. i only want one. Im an elderly user with access problems and need a human on the end of a phone to sort this out. How can i speak to a human by phone or how do i do it myself. i do not understand the q and a,

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2 answers

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Answer 1

SD - IA 183.2K Independent Advisor

Hi,

I am afraid there cannot be two subscriptions on a single account unless one is on a different account or one is a Business account.

At https://account.microsoft.com/services, do you see any active subscription?

I look forward to hearing from you to get the results of the troubleshooting.

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Answer 2

Hi Christina, You may be better doing this yourself as it is not easy to get a chat with an Agent. Please go to: https://account.microsoft.com/services You will see your two installations of Microsoft 356. You need to cancel the one you do not want. Here is the instructions https://support.microsoft.com/en-gb/accounts-billing/subscriptions/cancel-your-microsoft-subscription Look for>Manage>Then>Turn off recurring billing. That will stop any more payments on that subscription.

For Microsoft Support go to: https://support.microsoft.com/home/contact Type in>Cancel Microsoft Microsoft subscription (Probably filled in)>Click on Help (you may need to sign in). Then go to bottom of page and click on Support assistant.