Email access

Hello,

I am contacting you on behalf of my wife, Rim Garbieh, as we are facing a technical dead end with Microsoft's automated security system for her hotmail account

Here is the exact situation and the steps we have already strictly followed:

1. SMS validation loop: We have access to the phone number associated with the account. We received and entered the verification codes, but the system kept looping.

2. Temporary block: After these attempts, we received the error "You have requested too many codes today. Please try again tomorrow."

3. 24-hour wait strictly respected: We changed our computer and network, and most importantly, we waited for more than 24 full hours without making any attempts. Despite this, the block persists.

4. Recovery forms rejected: Since we do not have a backup email address configured, we filled out the account recovery form (ACSR). Although we provided two valid old passwords, the automated system rejected our requests because it no longer recognizes the device/network due to our recent change of computer.

We have exhausted absolutely all self-service options. The automated recovery algorithms are stuck and prevent us from proving our identity.

Thank you in advance for your help.