change from family to premium but no refund for family

Sue Humphreys 0 Reputation points
2026-11-12T11:44:16.7566667+00:00

I upgraded from microsoft 365 (pd 104.99 in sep 26) to microsoft premium (pd 189.99 now early Nov) but no refund was given for the 104.99 )or pro rata) that i Paid in Sep. I cannot cancel as now only 1 subscription - the premium. I dont want to pay 104.99 +189.99. PLus i only bought this at 189.99 on Sat , and today Thursday it is advertisied at 129.99

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. DaveM121 947.9K Reputation points Independent Advisor
    2026-11-12T12:23:33.5066667+00:00

    Hi Sue,

    If you did not cancel the Microsoft 365 Family subscription before upgrading to the Premium version, what happens is, you are charged for a full new subscription, then, the remaining time on the Family subscription is converted on a percentage basis (78%) and added to the Premium subscription, this process is explained on this link.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/switch-between-microsoft-365-subscriptions#:~:text=Microsoft%20365%20subscription-,Switch%20to%20a%20Microsoft%20365%20subscription%20with%20more%20features,-Tip

    Log into your Microsoft account on this link (https://account.microsoft.com/services/) and check if the expiry date indicates your Family subscription has been added to the Premium subscription.

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