I pre-ordered GTA 6 my card was locked

Hello Nas Williams,

Welcome to Microsoft Q&A forum.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Based on this article, the system will attempt to charge the card two more times before it gets cancelled. However, the exact date is unknown.

You can try to get to your order history page and check if you can change the payment method to your Microsoft balance (assume that it don't have the amount needed) and change back. Otherwise, you can contact Microsoft Support for more information.

• Visit this website: Contact - Microsoft Support  
• Type Contact in the search box.  
• Now click Get help, and Select Contact Support or Sign in to contact support below.  
• Go to the Products and services tab, and choose either Microsoft 365 and Office category.  
• On the Category tab, choose Technical support.  
• Go to Confirm.  
• You can now choose the option of Chat with a support agent on your web browser.  

Thank you for your understanding.