Minecraft account got hacked

Run Microsoft Defender Offline before entering any more passwords, then recover the original Microsoft account through Microsoft’s Sign-in Helper or recovery form; the stolen Minecraft entitlement cannot be restored or the account deleted through this public forum.

1. Remove the keylogger first

Do not sign in to the compromised or new account on that PC until it has been scanned.

1. Save open work.
2. Open Windows Security.
3. Select Virus & threat protection → Scan options.
4. Select Microsoft Defender Offline scan → Scan now.
5. The PC will restart and scan outside Windows, which can detect malware that may evade a normal scan.^1^
6. After Windows starts, install all Windows and security updates and run a Full scan.

Microsoft specifically recommends removing malware before changing a compromised account’s password.^2^

Because a keylogger may have captured everything typed, change the passwords for your email, Microsoft, Discord, payment, and other important accounts from a separate clean device. Do not reuse the old passwords.

2. Recover the original Microsoft/Minecraft account

Minecraft access and purchases associated with a Microsoft account remain tied to that Microsoft account, so creating another account with the same email information does not recover the original entitlement. Minecraft directs compromised Microsoft-account cases through Microsoft’s recovery process.^3^

Use the Sign-in Helper from Microsoft’s hacked-account page first. It asks for the original email address or phone number and may provide self-help or an agent option.^2^

If directed to the recovery form:

1. Provide a separate working email where Microsoft can contact you.
2. Complete it, if possible, from a device and location previously used with the original account.
3. Include as much historical information as possible:
   • Original Microsoft email address and previous passwords.
   • Minecraft/Xbox gamertag.
   • Minecraft order number, purchase date, and confirmation email.
   • Payment method details requested by the form.
   • Xbox console hardware ID, if applicable.
   • Previous recovery email addresses or phone numbers.
4. Microsoft normally sends the result to the contact email within 24 hours. If verification fails, the form can be retried up to twice per day.^4^

For a Minecraft/Xbox-linked account, the Xbox recovery route at https://aka.ms/recovermyaccount may request the gamertag and Xbox or PC device information. A closely matching Microsoft Q&A case recommends providing all available ownership and purchase evidence through that process.^5^

3. If the attacker closed the account

If the account was marked for closure rather than having its sign-in alias changed, it may be reopenable during its 30- or 60-day grace period:

1. Go to https://account.microsoft.com.
2. Sign in to the original account.
3. Receive and enter the requested security code.
4. After reopening, previously associated profiles and purchased content should become available again.

Once the grace period has expired, the closed account cannot be reopened.^6^

An “account does not exist” message does not by itself prove permanent deletion; use the Sign-in Helper and provide the original username in the recovery process.

4. Account deletion is not available without recovered access

Microsoft requires the account owner to sign in and verify the account before marking it for closure. Closing it also deletes access to Microsoft services and purchased content after the reopening window expires.^7^

Therefore, the practical order is:

1. Recover control of the original account.
2. Secure it and preserve the Minecraft purchase; or
3. After recovery, sign in and select Mark account for closure if deletion is still preferred.

Support agents cannot simply change account details or send password-reset links without completing Microsoft’s ownership-verification process.^8^

Do not post receipts, payment information, recovery codes, email addresses, or malware screenshots publicly. Submit proof only through the official recovery form or a support case.

References

1. Three easy steps to improve your cybersecurity | Microsoft Support
2. How to recover a hacked or compromised Microsoft account | Microsoft Support
3. Troubleshooting Locked, Compromised or Stolen Microsoft Accounts ...
4. Help with the Microsoft account recovery form
5. My Microsoft account was compromised and I lost access to my Minecraft purchase - Microsoft Q&A
6. Reopen your Microsoft account
7. How to close your Microsoft account
8. How to help keep your Microsoft account secure | Microsoft Support