Overcharged

Cancel the unwanted Microsoft 365 subscription from the purchasing account to check its refund eligibility; because a September charge is generally outside the standard 30-day window, Microsoft Support may need to review the duplicate billing.

Check and cancel the duplicate subscription

1. Open Services & subscriptions and sign in with the Microsoft account used for the purchase.
2. Locate the subscription you do not want and select Manage.
3. Select Cancel or Upgrade or Cancel.
4. Complete the cancellation process. Microsoft will automatically indicate whether that subscription qualifies for a refund. Not every cancellation produces a refund.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")
5. If you use more than one personal Microsoft account, check each account’s subscriptions and order history. Duplicate charges can be attached to separate accounts.^2^

If Turn on recurring billing appears instead of Cancel, that subscription is already set to expire and should not renew again.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")

Refund eligibility for the September charge

Microsoft’s standard policy generally permits:

• A refund within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner.
• A refund of the most recent recurring charge when cancellation occurs within 30 days after payment, limited to one time per Microsoft account and subscription product.
• Prorated refunds outside those windows only in certain countries or regions and under the applicable subscription terms.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Microsoft subscription refund policy | Microsoft Support")

If the cancellation page does not offer a refund, use Contact Microsoft Support, enter duplicate Microsoft 365 subscription charge, select Get Help, and then Contact Support. Provide both charge dates, amounts, payment methods, and any order or transaction numbers. Support can investigate the older duplicate charge, but a refund is not guaranteed.

If the second charge cannot be found

• Use the Microsoft account Manage your payments page and select Investigate for the unrecognized charge. Microsoft lists recurring billing and purchases by family members among possible explanations.^4^
• If Apple, Google Play, Amazon, or another retailer billed the subscription, request the cancellation and refund from that provider; Microsoft cannot process a third-party purchase.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Cancel a Microsoft 365 subscription | Microsoft Support")
• If neither Microsoft nor anyone authorized recognizes the transaction, contact the card issuer to report and secure the payment method.^4^

References

1. [Microsoft subscription refund policy | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
2. why have i paid twice for Microsoft 365 - Microsoft Q&A
3. [Cancel a Microsoft 365 subscription | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
4. How to investigate a billing charge from Microsoft | Microsoft Support