Account locked, forms sent and never received anything in the 24 hours after that. It's been 15 days since the account was locked and I don't know if the case is been reviewed and I have to wait longer or not.

Camilo Vargas Ramos 0 Reputation points
2026-11-11T18:46:34.5433333+00:00

The forms have been sent and I never received anything in the 24 hours after that. It's been 15 days since the account was locked and I don't know if the case is been reviewed or not and I have to wait longer. The option to the recovery form for the locked account is now locked after 2 uses.

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  1. Jonathan Deives 83,575 Reputation points Independent Advisor
    2026-11-11T19:22:31.5233333+00:00

    If your account is showing as locked, please follow the instructions provided by Microsoft in this article: Microsoft account has been locked

    If you are still unable to access the account after following those instructions, you can submit the Account Reinstatement form. Please note that this is different from the account recovery form, which has a limit of submissions per day. After submitting, avoid sending additional requests, as this may slow down the response.

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